How can we improve the PI Server?

Do not re-send alert when Notifications service is restarted.

When the Notifications service is restarted, any alerts with an event that has not closed will be re-sent.  This is annoying and misleading.

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jimesont shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • rmeyskens commented  ·   ·  Flag as inappropriate

    In response to Stephen Kwan, "Hi all, Would you please contact tech su..."
    Adi or Todd, were you able to resolve anything with tech support?

  • jimesont commented  ·   ·  Flag as inappropriate

    In response to Stephen Kwan, "What you're describing should've been co..."
    Yes, we're using PI Analysis Service 2017 R2. The problem is actually with restarting the Analysis service. It re-creates any open Event frame and orphans off the original. Notifications sees the new Event with no Notifications and dutifully sends another Notification. Both automatic recalculation and backfilling have been disabled.
     
    This is the original alert:

    This shows the new event frame created after restarting the Analysis service:

    This shows the new event frame being closed but not the original event frame after the alarm condition has cleared:

  • Anonymous commented  ·   ·  Flag as inappropriate

    In response to Stephen Kwan, "What you're describing should've been co..."
    We are on PI Analysis Service 2018 (2.10.0.8628) with automatic backfilling disabled. After rebooting the Analysis server, Duplicate Event Frames are created and some notifications are triggered again.

  • AdminStephen Kwan (Product Manager, OSIsoft) commented  ·   ·  Flag as inappropriate

    In response to Todd Jimeson, "2017 R2 (2.9.5.8424)"
    What you're describing should've been corrected in AF 2017 R2 (the version you're using). This screenshot is from the AF 2017 R2 release note:
     

    Are you using PI Analysis Service 2017 R2 also?

  • jimesont commented  ·   ·  Flag as inappropriate

    In response to Stephen Kwan, "Which version are you using?"
    2017 R2 (2.9.5.8424)

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