NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

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  1. Provide RESOLVED status in NOC Email Subject line

    Currently my email subjects from NOC look identical for new and resolved cases. It would be a tremendous time saver to write Closed or Resolved into the Subject of the emails - especially when I have an event that causes several incidents to be created in a small timeframe.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow only HTTPS connections to the PI Diagnostics UI web pages

    Please allow only HTTPS connections to the PI Diagnostics UI web pages, similar to the PI Connector administration pages. Not only is this more secure, but it would also open up the possibility of using the PI Diagnostics UI on a remote computer.

    1 vote
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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  3. Monitor PI Web API and PI Web API Crawler

    Occasionally, an issue occurs with these programs that prevents tags from being searched in PI Vision. It would be helpful to know about such an issue soon after it occurs and fix it before any user notices rather than learn about the issue from a frustrated user.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Monitor PI SQL Data Access Server (RTQP Engine)

    Unlike its predecessor, PI OLEDB Enterprise, the PI SQL Data Access Server (RTQP Engine) is not monitored by NOC, which may be a deterrent for any customer that is considering an upgrade from the former to the latter. PI SQL Data Access Server (RTQP Engine) is also one of the only PI Server services that is not monitored by NOC, which is an inconsistency.

    Please monitor the PI SQL Data Access Server (RTQP Engine).

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fix PI Diagnostics so that it does not require restart after alarm

    At times, an alert generated by the NOC does not clear until the PI Diagnostic Services is restarted. It would be more convenient if this restart was not needed when the alarm clears.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Replace PI Diagnostics Prerequisites 2.5.0.0 when installing PI Diagnostics 2.5.4.0

    If you install PI Diagnostics 2.5.4.0 when you have PI Diagnostics 2.5.2.0 already installed, PI Diagnostics x64 Prerequisites 2.5.4.0 and PI Diagnostics x86 Prerequisites 2.5.4.0 will not replace their existing 2.5.0.0 counterparts. Instead, the 2.5.0.0 counterparts are left as-is. Please change the PI Diagnostics install kit to replace the 2.5.0.0 versions of PI Diagnostics Prerequisites with the 2.5.4.0 versions.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Prevent temporary drives from being monitored

    Currently if you have hard drives monitored by the NOC, if you attach a temporary hard drive, the NOC will begin to monitor it. This can be a nuisance to the customer if the drive has low disk capacity but is only being used for a short period of time. A potential solution would be to have a feature where customer can have the option to automatically monitor new drives.

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Scheduled NOC reports to customer

    I would like to get a monthly report 12:00 am the first day of the month to 11:59 pm the last day of the month that includes both ITSM Incidents and NOC Incidents, showing the Site, System, Machine, object and issue (along with criticality) grouped by system/machine/objectissue with a count of occurences and average duration. That way we could review our monthly performance and trending the first week of each month.

    5 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  9. Document how to set minimum permissions for each Managed PI service

    I want to set give minimum permissions to the service accounts that run the Managed PI services. The solution proposed by tech support was to either use the Local System account or add the service account to the local Administrators group. The former approach would require giving the entire Managed PI computer permission to the PI Data Archive, since Local System takes the identity of the machine. The latter approach gives the service account excessive permissions on the Managed PI computer. A 3rd approach was described to me, but it was too vague to complete. Clearly, none of these approaches…

    8 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  10. Be able to see a history of NOC support case communications

    NOC support cases are very similar to tech support cases. Sometimes, the communications go into great detail, and it would be nice to recall a history of these communications similar to tech support cases on the tech support website.

    Since NOC support cases use the same numbering system as tech support cases, I see no harm in showing NOC support cases alongside tech support cases on the tech support website.

    5 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  11. Monitor PI Web Services

    I'd like to monitor the health of PI Web Services because I use this as part of my infrastructure for applications and/or PI Vision.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Monitor PI Vision

    I'd like to monitor the health of PI Vision.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Notify me when my PI server backup fails

    I would like to be notified when my PI server backup was not successful and failed.

    5 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Monitor PI Services running under WCF (Windows Clustered Failover)

    I'd like to monitor the heath of PI Software that runs under WCF (Windows Clustered Failover) so that I can have high(er) available services for my customer that are monitored with NOC Services.

    16 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Monitor PI Integrators

    I'd like to monitor the health of PI Integrators as part of my operational/business important infrastructure.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Help me manage my alerts other than email!

    I'd like an easier way of managing my alerts other than email, something that helps me determine what needs to be done next to resolve my issue, or helps me connect with the right OSIsoft staff to resolve the issue.

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Alert on buffer queue corruption

    Detect when I have buffer queue corruption and alert on that issue.

    Don't forget to upvote this suggestion on the PI System Health as well! It's found here: https://feedback.osisoft.com/forums/557572-pi-system-health/suggestions/18855337-alert-on-buffer-queue-corruption

    19 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Monitor PI Connectors

    I'd like to monitor the health of the PI Connectors so that I can quickly remediate service issues that occur. The missing monitoring is a show stopper to switch from Interfaces to Connectors.

    15 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Share a PI System Health Map

    I coach remote sites to help them manage their PI Systems. While the remote sites receive NOC alerts, I'd like to share a visual map of the remote site PI System Health so that I can coach my remote sites about how to fix their problems in conjunction with NOC support.

    11 votes
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  20. Automatic update mPI software

    I'd like to have the mPI software auto-update, so that I don't have to deploy resources to update or wait on OSIsoft to update the software.

    12 votes
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