NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

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  1. Document how to set minimum permissions for each Managed PI service

    I want to set give minimum permissions to the service accounts that run the Managed PI services. The solution proposed by tech support was to either use the Local System account or add the service account to the local Administrators group. The former approach would require giving the entire Managed PI computer permission to the PI Data Archive, since Local System takes the identity of the machine. The latter approach gives the service account excessive permissions on the Managed PI computer. A 3rd approach was described to me, but it was too vague to complete. Clearly, none of these approaches…

    7 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  2. Be able to see a history of NOC support case communications

    NOC support cases are very similar to tech support cases. Sometimes, the communications go into great detail, and it would be nice to recall a history of these communications similar to tech support cases on the tech support website.

    Since NOC support cases use the same numbering system as tech support cases, I see no harm in showing NOC support cases alongside tech support cases on the tech support website.

    5 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Help me manage my alerts other than email!

    I'd like an easier way of managing my alerts other than email, something that helps me determine what needs to be done next to resolve my issue, or helps me connect with the right OSIsoft staff to resolve the issue.

    19 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. I've just made a configuration change - Can I see my site status

    I just made a configuration change to my site - I'd like a quick way to confirm my site is not generating new alerts in the NOC

    11 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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NOC Services

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