NOC Services

Welcome to the Network Operation Center (NOC) Services feature suggestion box. We created this forum to hear your ideas, suggestions and feedback.

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How can we improve our NOC Services?

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  1. Prevent temporary drives from being monitored

    Currently if you have hard drives monitored by the NOC, if you attach a temporary hard drive, the NOC will begin to monitor it. This can be a nuisance to the customer if the drive has low disk capacity but is only being used for a short period of time. A potential solution would be to have a feature where customer can have the option to automatically monitor new drives.

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Replace "All machines for your PI System" with ServerName if a system is a single server

    Customer does not want to see that "All machines for your PI System" 219876543 down, if system 219876543 only consists of one PI Server. Customer would like if we could refine our System alerts if PI Agent is only down for a single machine.

    1 vote
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  3. Health tags for monitoring managed PI services

    Customer would like health tags to monitor PI Agent and PI Diagnostics Services in order to monitor and record their activity.

    1 vote
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  4. Scheduled NOC reports to customer

    I would like to get a monthly report 12:00 am the first day of the month to 11:59 pm the last day of the month that includes both ITSM Incidents and NOC Incidents, showing the Site, System, Machine, object and issue (along with criticality) grouped by system/machine/objectissue with a count of occurences and average duration. That way we could review our monthly performance and trending the first week of each month.

    4 votes
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  5. Have custom email alert

    I'd like to customize the email alerts for my PI system so that alerts that appear do not show the site - as I don't want to mislead alert contacts as to where the issue exists.

    1 vote
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  6. 3 votes
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  7. More descriptive interface name in email alerts

    I'd like to be able to annotate my interfaces in the NOC so that when I receive an alert, it is more descriptive than something like "OPCInt1". This will help me understand the data source when I receive the alerts in the middle of the night.

    3 votes
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  8. 0 votes
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  9. Help tell me when I have stale data (my data isn't updating)

    I'd like help with being notified when my data is stale and help determining why it's stale.

    1 vote
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  10. 1 vote
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  11. Monitor PI Integrators

    I'd like to monitor the health of PI Integrators as part of my operational/business important infrastructure.

    1 vote
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  12. Monitor PI Web Services

    I'd like to monitor the health of PI Web Services because I use this as part of my infrastructure for applications and/or PI Vision.

    4 votes
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  13. Monitor PI Vision

    I'd like to monitor the health of PI Vision.

    3 votes
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  14. Be able to see a history of NOC support case communications

    NOC support cases are very similar to tech support cases. Sometimes, the communications go into great detail, and it would be nice to recall a history of these communications similar to tech support cases on the tech support website.

    Since NOC support cases use the same numbering system as tech support cases, I see no harm in showing NOC support cases alongside tech support cases on the tech support website.

    5 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Document how to set minimum permissions for each Managed PI service

    I want to set give minimum permissions to the service accounts that run the Managed PI services. The solution proposed by tech support was to either use the Local System account or add the service account to the local Administrators group. The former approach would require giving the entire Managed PI computer permission to the PI Data Archive, since Local System takes the identity of the machine. The latter approach gives the service account excessive permissions on the Managed PI computer. A 3rd approach was described to me, but it was too vague to complete. Clearly, none of these approaches…

    5 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  16. Notify me when my PI server backup fails

    I would like to be notified when my PI server backup was not successful and failed.

    4 votes
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  17. Make decommissioning a node super easy

    Let me decommission a node from NOC monitoring, minimizing the time and effort (ideally zero) to complete the decommission process.

    2 votes
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  18. Share a PI System Health Map

    I coach remote sites to help them manage their PI Systems. While the remote sites receive NOC alerts, I'd like to share a visual map of the remote site PI System Health so that I can coach my remote sites about how to fix their problems in conjunction with NOC support.

    9 votes
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  19. Use non-confusing non-US-Centric date formats

    Currently the GUI displays and requires timestamps to be entered in US date format (M/D/YYYY) in the Advanced – Current Values and Maintenance sections. I would like to view/enter dates either in my local time zone or using a non ambiguous format, e.g. 5-May-2017.

    4 votes
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  20. FIPS Compliant

    I'd like the infrastructure that supports NOC services to be FIPS compliant.

    0 votes
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NOC Services

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