NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

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  1. Help me manage my alerts other than email!

    I'd like an easier way of managing my alerts other than email, something that helps me determine what needs to be done next to resolve my issue, or helps me connect with the right OSIsoft staff to resolve the issue.

    21 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Alert on buffer queue corruption

    Detect when I have buffer queue corruption and alert on that issue.

    Don't forget to upvote this suggestion on the PI System Health as well! It's found here: https://feedback.osisoft.com/forums/557572-pi-system-health/suggestions/18855337-alert-on-buffer-queue-corruption

    20 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. I'd like NOC to monitor PI Vsion

    I'd like to have the NOC Service monitor the health of my PI Vision system.

    17 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    OSIsoft is committed to providing customers with a more manageable system. We are working hard to solve the problems of deployment, security, and standardized health messaging within our products.

    PI System Health and PI System Directory were early steps in the manageability story, and we learned a lot thanks to significant customer testing and feedback. We also discovered that there is much more to making a truly manageable system through these engagements.  In order to pursue these larger needs surrounding manageability, we will not be releasing PI System Health, and we are putting PI System Directory on maintenance so that our engineering resources can be allocated toward these bigger efforts. As such, there are no additional enhancements for PI System Directory planned at this time.

    As a result, the status of this suggestion will be changed back to “No status” for the time being. Future status updates will be communicated here.

  4. I'd like NOC to monitor Web API Services

    I'd like to have the NOC Service monitor the health of my Web API Services.

    17 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    OSIsoft is committed to providing customers with a more manageable system. We are working hard to solve the problems of deployment, security, and standardized health messaging within our products.

    PI System Health and PI System Directory were early steps in the manageability story, and we learned a lot thanks to significant customer testing and feedback. We also discovered that there is much more to making a truly manageable system through these engagements.  In order to pursue these larger needs surrounding manageability, we will not be releasing PI System Health, and we are putting PI System Directory on maintenance so that our engineering resources can be allocated toward these bigger efforts. As such, there are no additional enhancements for PI System Directory planned at this time.

    As a result, the status of this suggestion will be changed back to “No status” for the time being. Future status updates will be communicated here.

  5. Monitor PI Connectors

    I'd like to monitor the health of the PI Connectors so that I can quickly remediate service issues that occur. The missing monitoring is a show stopper to switch from Interfaces to Connectors.

    17 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Monitor PI Services running under WCF (Windows Clustered Failover)

    I'd like to monitor the heath of PI Software that runs under WCF (Windows Clustered Failover) so that I can have high(er) available services for my customer that are monitored with NOC Services.

    15 votes

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Automatic update mPI software

    I'd like to have the mPI software auto-update, so that I don't have to deploy resources to update or wait on OSIsoft to update the software.

    12 votes

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  8. I've just made a configuration change - Can I see my site status

    I just made a configuration change to my site - I'd like a quick way to confirm my site is not generating new alerts in the NOC

    12 votes

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  9. Share a PI System Health Map

    I coach remote sites to help them manage their PI Systems. While the remote sites receive NOC alerts, I'd like to share a visual map of the remote site PI System Health so that I can coach my remote sites about how to fix their problems in conjunction with NOC support.

    11 votes

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  10. Let me self install NOC agent

    I'd like self service to support NOC (mPI) installs - it takes weeks to have FS to do the work.

    11 votes

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  11. I'd like NOC to monitor PI Integrator

    I'd like to have the NOC Service monitor the health of my PI Integrator.

    9 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    OSIsoft is committed to providing customers with a more manageable system. We are working hard to solve the problems of deployment, security, and standardized health messaging within our products.

    PI System Health and PI System Directory were early steps in the manageability story, and we learned a lot thanks to significant customer testing and feedback. We also discovered that there is much more to making a truly manageable system through these engagements.  In order to pursue these larger needs surrounding manageability, we will not be releasing PI System Health, and we are putting PI System Directory on maintenance so that our engineering resources can be allocated toward these bigger efforts. As such, there are no additional enhancements for PI System Directory planned at this time.

    As a result, the status of this suggestion will be changed back to “No status” for the time being. Future status updates will be communicated here.

  12. Alert on buffer queue corruption

    Detect when I have buffer queue corruption and alert on that issue.  Original post in NOC Services - https://feedback.osisoft.com/forums/596665-noc-services/suggestions/18788656-alert-on-buffer-queue-corruption.

    9 votes

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    6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Scheduled NOC reports to customer

    I would like to get a monthly report 12:00 am the first day of the month to 11:59 pm the last day of the month that includes both ITSM Incidents and NOC Incidents, showing the Site, System, Machine, object and issue (along with criticality) grouped by system/machine/objectissue with a count of occurences and average duration. That way we could review our monthly performance and trending the first week of each month.

    8 votes

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    1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  14. Document how to set minimum permissions for each Managed PI service

    I want to set give minimum permissions to the service accounts that run the Managed PI services. The solution proposed by tech support was to either use the Local System account or add the service account to the local Administrators group. The former approach would require giving the entire Managed PI computer permission to the PI Data Archive, since Local System takes the identity of the machine. The latter approach gives the service account excessive permissions on the Managed PI computer. A 3rd approach was described to me, but it was too vague to complete. Clearly, none of these approaches…

    8 votes

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    3 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →

    The next release of Managed PI (due Q3 2021) utilizes virtual service accounts for Managed PI Services, and the documentation will reflect the updated best practices.

  15. Don't critically alert on a interface failover that is still collecting data

    Don't classify a UFO failover as a critical incident: “Interfaces Not Running” – This indicates that data collection is compromised which may result in irreversible data loss. But is it really Critical when the interface is in UFO setup and the secondary interface is healthy? (“Critical” can result in a phone call 24/7)

    8 votes

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  16. Let me prioritize what interfaces are critical, so I can be alerted as soon as possible if there is data loss.

    There are critical interfaces where data loss means potential regulatory fines. I'd like to get alerted on these interfaces as quickly as possible and if we can prioritize these interfaces to be alerted upon first, it would help lessen the real costs of data loss.

    8 votes

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  17. Monitor PI Integrators

    I'd like to monitor the health of PI Integrators as part of my operational/business important infrastructure.

    7 votes

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  18. Notify me when my PI server backup fails

    I would like to be notified when my PI server backup was not successful and failed.

    7 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Use non-confusing non-US-Centric date formats

    Currently the GUI displays and requires timestamps to be entered in US date format (M/D/YYYY) in the Advanced – Current Values and Maintenance sections. I would like to view/enter dates either in my local time zone or using a non ambiguous format, e.g. 5-May-2017.

    7 votes

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  20. Support duplicate performance monitoring PI points with mPI

    Managed PI should check to see if performance tags already exist and either allow duplicates or provide a way to change the performance points it wants to create.

    6 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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