How can we improve our NOC Services?

Be able to see a history of NOC support case communications

NOC support cases are very similar to tech support cases. Sometimes, the communications go into great detail, and it would be nice to recall a history of these communications similar to tech support cases on the tech support website.

Since NOC support cases use the same numbering system as tech support cases, I see no harm in showing NOC support cases alongside tech support cases on the tech support website.

5 votes
Sign in Sign in with OSIsoft
Signed in as (Sign out)

We’ll send you updates on this idea

Kenneth Barber shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

Sign in Sign in with OSIsoft
Signed in as (Sign out)
Submitting...
  • Kenneth Barber commented  ·   ·  Flag as inappropriate

    We can now see all NOC support cases since the new Customer Portal was released. We still can't see any NOC support cases from before then, though. If OSIsoft is planning to never make these older NOC support cases visible to customers, then this suggestion should be marked as completed.

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA
COMPLETED