How can we improve our NOC Services?

Scheduled NOC reports to customer

I would like to get a monthly report 12:00 am the first day of the month to 11:59 pm the last day of the month that includes both ITSM Incidents and NOC Incidents, showing the Site, System, Machine, object and issue (along with criticality) grouped by system/machine/objectissue with a count of occurences and average duration. That way we could review our monthly performance and trending the first week of each month.

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Laurie Dieffenbach shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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