How can we improve our NOC Services?

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Allow customers to close NOC cases where all alarms are resolved

Currently, even when all alarms in a NOC case are resolved (as indicated in the description of the case), the status of the case is "Waiting On Customer". When a case is in this state, a customer cannot close it.

Most of the time, when all alarms are resolved, the case can be safely closed. Please allow customers to close NOC cases where all alarms are resolved.

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Kenneth Barber shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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