NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

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  1. Scheduled NOC reports to customer

    I would like to get a monthly report 12:00 am the first day of the month to 11:59 pm the last day of the month that includes both ITSM Incidents and NOC Incidents, showing the Site, System, Machine, object and issue (along with criticality) grouped by system/machine/objectissue with a count of occurences and average duration. That way we could review our monthly performance and trending the first week of each month.

    4 votes
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  2. Replace "All machines for your PI System" with ServerName if a system is a single server

    Customer does not want to see that "All machines for your PI System" 219876543 down, if system 219876543 only consists of one PI Server. Customer would like if we could refine our System alerts if PI Agent is only down for a single machine.

    1 vote
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    0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
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NOC Services

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