NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

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  1. Alert on excessive archive shifts

    I'd like an alert if I see excessive archive shifts.

    4 votes
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  2. Predict when I have a problem before it happens

    I'd like the NOC to predict when I will have a problem, so that I have zero near misses (such as over a long weekend, I run out of disk space).

    4 votes
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  3. 3 votes
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  4. More descriptive interface name in email alerts

    I'd like to be able to annotate my interfaces in the NOC so that when I receive an alert, it is more descriptive than something like "OPCInt1". This will help me understand the data source when I receive the alerts in the middle of the night.

    3 votes
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  5. Monitor PI Integrators

    I'd like to monitor the health of PI Integrators as part of my operational/business important infrastructure.

    2 votes
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  6. Make decommissioning a node super easy

    Let me decommission a node from NOC monitoring, minimizing the time and effort (ideally zero) to complete the decommission process.

    2 votes
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  7. Monitor Event Frames Generator (EFGen)

    I'd like to monitor the health of the EFGen interface so that I can quickly remediate service issues that occur.

    2 votes
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  8. Help my staff respond to critical alerts

    I'd like a way of ensuring someone at my site responds if there is a critical issue at my site.

    2 votes
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  9. Put crosslink node into maintenance without alerting on depending nodes or services

    I'd like to be able to put a crosslink node into maintenance without putting all dependent services/nodes into alert.

    2 votes
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  10. Fix PI Diagnostics so that it does not require restart after alarm

    At times, an alert generated by the NOC does not clear until the PI Diagnostic Services is restarted. It would be more convenient if this restart was not needed when the alarm clears.

    1 vote
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  11. Replace PI Diagnostics Prerequisites 2.5.0.0 when installing PI Diagnostics 2.5.4.0

    If you install PI Diagnostics 2.5.4.0 when you have PI Diagnostics 2.5.2.0 already installed, PI Diagnostics x64 Prerequisites 2.5.4.0 and PI Diagnostics x86 Prerequisites 2.5.4.0 will not replace their existing 2.5.0.0 counterparts. Instead, the 2.5.0.0 counterparts are left as-is. Please change the PI Diagnostics install kit to replace the 2.5.0.0 versions of PI Diagnostics Prerequisites with the 2.5.4.0 versions.

    1 vote
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  12. Replace "All machines for your PI System" with ServerName if a system is a single server

    Customer does not want to see that "All machines for your PI System" 219876543 down, if system 219876543 only consists of one PI Server. Customer would like if we could refine our System alerts if PI Agent is only down for a single machine.

    1 vote
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  13. Health tags for monitoring managed PI services

    Customer would like health tags to monitor PI Agent and PI Diagnostics Services in order to monitor and record their activity.

    1 vote
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  14. Have custom email alert

    I'd like to customize the email alerts for my PI system so that alerts that appear do not show the site - as I don't want to mislead alert contacts as to where the issue exists.

    1 vote
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  15. Help tell me when I have stale data (my data isn't updating)

    I'd like help with being notified when my data is stale and help determining why it's stale.

    1 vote
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  16. 1 vote
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  17. I want to let a line supervisor put a production line into maintenance using a physical switch

    I'd like to be able to define a "line" related services that are monitored in the NOC, and then permit that line to be put into maintenance using a physical button or switch (something that is proximate to the line, and does not require computer interaction).

    1 vote
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  18. Help me justify the NOC

    I'd like to be able to show my management an estimate of how much value the NOC delivers in dollars or FTE saved, so I can justify NOC coverage when renewing NOC services.

    1 vote
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  19. Write a description for the PI Diagnostics Service and the PI Diagnostics UI Service

    When you open the Services program (services.msc), the PI Diagnostics Service and the PI Diagnostics UI Service both do not have a description. Please provide one.

    1 vote
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  20. 0 votes
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NOC Services

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