NOC Services

Welcome to the Network Operation Center (NOC) Services feedback page!

We created this forum to hear your ideas, feature suggestions and feedback. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

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  1. Monitor PI Vision

    I'd like to monitor the health of PI Vision.

    6 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  2. Alert me with a data loss issue

    I would like to get alerts from the NOC when there is a data loss issue. I'd like the system to be intelligent enough to understand how often data is updated during normal operation, and notify me when data stops updating (outside of some statistical bounds). Root causes could be a stopped interface, a problem with failover, a failed calculation/analytic, or some problem with an upstream data capture or transmit mechanism.

    6 votes

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  3. Prevent temporary drives from being monitored

    Currently if you have hard drives monitored by the NOC, if you attach a temporary hard drive, the NOC will begin to monitor it. This can be a nuisance to the customer if the drive has low disk capacity but is only being used for a short period of time. A potential solution would be to have a feature where customer can have the option to automatically monitor new drives.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Define a way to put many nodes into maintenance at once

    I'd like an easy way to put many nodes into maintenance at once, such as a site (in case of a site outage), or a product line (when a line operator indicates that they want to bring down a production line)

    5 votes

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  5. For NOC Interface Alerts, it would be beneficial to include the Interface Point Source and Point Location.

    Customer has many sites and PI Mills to monitor. By knowing the point source and point location where the Interface is having an issue, they can quickly see if data is still flowing, then that would give them more time to look into the issue and respond to the alert.

    4 votes

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    1 comment  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 votes

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  7. Monitor PI Web Services

    I'd like to monitor the health of PI Web Services because I use this as part of my infrastructure for applications and/or PI Vision.

    4 votes

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  8. Alert on excessive archive shifts

    I'd like an alert if I see excessive archive shifts.

    4 votes

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  9. Predict when I have a problem before it happens

    I'd like the NOC to predict when I will have a problem, so that I have zero near misses (such as over a long weekend, I run out of disk space).

    4 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. More descriptive interface name in email alerts

    I'd like to be able to annotate my interfaces in the NOC so that when I receive an alert, it is more descriptive than something like "OPCInt1". This will help me understand the data source when I receive the alerts in the middle of the night.

    3 votes

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  11. Allow customers to close NOC cases where all alarms are resolved

    Currently, even when all alarms in a NOC case are resolved (as indicated in the description of the case), the status of the case is "Waiting On Customer". When a case is in this state, a customer cannot close it.

    Most of the time, when all alarms are resolved, the case can be safely closed. Please allow customers to close NOC cases where all alarms are resolved.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve the security of sis1.osieanoc.com

    sis1.osieanoc.com is what receives customer data from the PI Agent service. The Qualys SSL Server Test shows that this connection suffers from more than a few security blunders. It scores a B out of a maximum of A+.
    https://www.ssllabs.com/ssltest/analyze.html?d=sis1.osieanoc.com

    Please make the necessary security improvements to bring this score up to A+ and ensure that no yellow text appears in the test results.

    2 votes

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    0 comments  ·  Security  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide RESOLVED status in NOC Email Subject line

    Currently my email subjects from NOC look identical for new and resolved cases. It would be a tremendous time saver to write Closed or Resolved into the Subject of the emails - especially when I have an event that causes several incidents to be created in a small timeframe.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Monitor PI Web API and PI Web API Crawler

    Occasionally, an issue occurs with these programs that prevents tags from being searched in PI Vision. It would be helpful to know about such an issue soon after it occurs and fix it before any user notices rather than learn about the issue from a frustrated user.

    2 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Monitor PI SQL Data Access Server (RTQP Engine)

    Unlike its predecessor, PI OLEDB Enterprise, the PI SQL Data Access Server (RTQP Engine) is not monitored by NOC, which may be a deterrent for any customer that is considering an upgrade from the former to the latter. PI SQL Data Access Server (RTQP Engine) is also one of the only PI Server services that is not monitored by NOC, which is an inconsistency.

    Please monitor the PI SQL Data Access Server (RTQP Engine).

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fix PI Diagnostics so that it does not require restart after alarm

    At times, an alert generated by the NOC does not clear until the PI Diagnostic Services is restarted. It would be more convenient if this restart was not needed when the alarm clears.

    2 votes

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  17. Make decommissioning a node super easy

    Let me decommission a node from NOC monitoring, minimizing the time and effort (ideally zero) to complete the decommission process.

    2 votes

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  18. Monitor Event Frames Generator (EFGen)

    I'd like to monitor the health of the EFGen interface so that I can quickly remediate service issues that occur.

    2 votes

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  19. Help my staff respond to critical alerts

    I'd like a way of ensuring someone at my site responds if there is a critical issue at my site.

    2 votes

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  20. Put crosslink node into maintenance without alerting on depending nodes or services

    I'd like to be able to put a crosslink node into maintenance without putting all dependent services/nodes into alert.

    2 votes

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NOC Services

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