Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    15 votes

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  2. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    7 votes

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  3. Add user ability to reply to chatter

    Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

    7 votes

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  4. Make Product Release announcements more consistent

    There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pressing need for improvements in the customer portal.

    7 votes

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  5. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    7 votes

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  6. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility.

    6 votes

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    EVALUATING  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Make it easy to find updated security patches to OSISoft Products

    As a PI Administrator for a power company I am asked twice a month to verify that none of the products I support have had a security patch released.  Any such products in a NERC zone need to be patched within the next 12 days.

    It used to be fairly easy to look at updates to all PI Client tools to find released security patches.  So far I haven't been able to find out if any have been patched.  This would also include interfaces which are prone to being run in a NERC environment.

    5 votes

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  8. Add support for HTTP/2 on both the Customer Portal and the Partner Portal

    Currently, both the Customer Portal and the Partner Portal support only HTTP/1.1. Please add support for HTTP/2 for both of these sites. This will make them load faster and will hopefully solve the complaints about their slow load times.

    The links below test the 2 portal websites for HTTP/2 support:
    https://http2.pro/check?url=https%3A//customers.osisoft.com/
    https://http2.pro/check?url=https%3A//partners.osisoft.com/

    4 votes

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  9. Drop support for weak cipher suites for TLS 1.2 on feedback.osisoft.com

    Please drop support for weak cipher suites for TLS 1.2 to improve the security of OSIsoft's feedback website. See the results of Qualys's SSL Server Test for more details:
    https://www.ssllabs.com/ssltest/analyze.html?d=feedback.osisoft.com

    4 votes

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  10. Make product release announcements easier to identify

    As all the news feed items have the same icon, so it is hard to pick out the release notices.

    4 votes

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  11. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes

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  12. Add support for TLS 1.3 to www.osisoft.com

    Please add support for TLS 1.3 to www.osisoft.com so that it loads more quickly and more securely.

    3 votes

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  13. Add support for HTTP/2 to www.osisoft.com

    Please add support for HTTP/2 so that www.osisoft.com loads faster. This is especially important for mobile devices.

    HTTP/2 check:
    https://http2.pro/check?url=https%3A//www.osisoft.com/

    3 votes

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  14. 3 votes

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  15. Replace insecure HTTP links on my.osisoft.com

    On https://my.osisoft.com/, the "Partner Access to Customer Portal" link uses HTTP. Please change this to HTTPS.

    Also, in the page's source code, there is an HTTP link for "How to Manage a Case". This text and its link were either not fully coded or not fully deleted. Please do something about this. This extra text takes up space and adds to the page load time. Also, incomplete deletions like these may expose information that OSIsoft cannot afford for the public to see, much like the story of Microsoft Word's Fast Save feature.

    3 votes

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  16. Submit picoresight.com for HSTS preloading

    picoresight.com simply leads to a page that is identical to OSIsoft's home page, and to my knowledge, the domain is not used much. This should make it nearly risk-free to submit for HSTS preloading, which will force clients to connect to it using only HTTPS.
    https://hstspreload.org/?domain=picoresight.com

    3 votes

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  17. Submit osisoft.com for HSTS preloading

    Please submit osisoft.com for HSTS preloading to ensure that all users using modern web browsers are forced to use HTTPS to access OSIsoft's websites, even if it is their first time visiting.
    https://hstspreload.org/?domain=osisoft.com

    3 votes

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  18. Drop support for weak cipher suites on ftp.osisoft.com

    OSIsoft's FTP website should be especially secure since both the customer (who uploads files) and OSIsoft (who receives files) are at risk. Please drop support for weak cipher suites.

    The security weaknesses are exposed by Qualys's SSL Server Test, which scores ftp.osisoft.com with a B out of a maximum of A+.
    https://www.ssllabs.com/ssltest/analyze.html?d=ftp.osisoft.com

    3 votes

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  19. Add support for two-step verification

    The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility.

    Please add support for two-step verification to decrease the chances of a successful "hack" into a user's account. A successful hack would reveal a lot of confidential information and allow the hacker to mooch the PI programs.

    3 votes

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  20. Improve myOSIsoft's Security Headers score

    All of the subdomains related to myOSIsoft score A from Security Headers. Please increase the score to A+ by using the X-Frame-Options and Permissions-Policy headers and changing the value of the Referrer-Policy header.
    https://securityheaders.com/?q=myosisoft.com&followRedirects=on
    https://securityheaders.com/?q=my.osisoft.com&followRedirects=on
    https://securityheaders.com/?q=customers.osisoft.com&followRedirects=on
    https://securityheaders.com/?q=partners.osisoft.com&followRedirects=on

    3 votes

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