Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

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  1. 12 votes

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    2 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow inline posting of images

    Just like it was possible with the Jive platform, supporting in-line pasting of images is very important both in 'Questions' and blog posts.

    10 votes

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    2 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can we please also get Syntax Highlighting for blog posts?

    I was under the impression that Syntax Highlighting is a general feature and now learn that blog posts don't have it because "blog" is an adopted child.
    Can we please treat "blog" like the rest of the family?

    6 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  4. Better use of white space on PI Square

    The PI Square feed appears to be portrait formatted, leaving a lot of white space left and right hand side, especially when using a wide screen monitor. As a result we often see undesired line breaks killing our attempts to create nice looking posts.
    PI Square should recognize the amount of horizontal pixels available and make use of them. Attached screenshot illustrates the problem.

    5 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove our ability to delete others' comments on blog posts other than our own

    Currently, anybody (or at least I) can delete comments on any blog post. Please fix this so that users can delete only their own comments or others' comments on their own blog posts.

    1 vote

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  6. Center the logos in the social media icons in the footer

    Of the 4 social media icons in the footer of PI Square, only the Twitter one is centered (which is strange considering that the Twitter logo has the most irregular shape and is therefore the most difficult to center). The LinkedIn logo is too far to the left, the Facebook logo is way too far to the left, and the YouTube logo is too high. Please center all of these logos within their respective icons.

    1 vote

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    2 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  7. When viewing a question on its own page, expand long comments by default

    Currently, from the home page, we can view questions on a separate page by clicking on the time that the question was posted. When we do this, I feel that long comments should be expanded by default. That is, we should never see the option to "Expand Post". The option to show "More answers" when there are many comments is fine, though.

    8 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  8. Enable compact view for lists of discussions (e.g., Recent Activity, Unanswered Questions, My Feed)

    When viewing a list of posts (e.g., Recent Activity on the Home page), each entry shows the title plus a block of text plus tags plus response buttons making for a lot of scrolling. Is there a way to collapse this to a more compact list view similar to the old PI Square front page? The more compact view makes it easier to quickly peruse the list for items of interest.

    7 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  9. Better support for tables in blog posts

    Tables are a great way to organize information and I've used them in nearly every blog post. However, on the new PI Square, tables must be copied and pasted from elsewhere (e.g. Excel) and they lose all borders, hyperlinks, and cell fill colours. Content within the table can be edited, but if the author wants to insert, delete, or rearrange any rows or columns, they must make these changes elsewhere and then replace the table in the blog post.

    Basically, it is impractical to use tables, which greatly limits the types of blog posts that can be written. Please have…

    6 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  10. Enable links to specific comments in a discussion

    In the old PI Square, there were direct links to each post in discussion thread, which was handy for (at least) the following three use cases:
    1. Alerts (email or on the site) for new posts on a discussion took you directly to the new post.
    2. Alerts (email or on the site) that you were @mentioned in a post took you directly to that post.
    3. Ability to reference a particular post that contains the information of interest (e.g., sending a link to customer or coworker to help with a particular issue).
    The three use cases above are particularly…

    6 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide a chronological timeline of releases that goes back at least 2 years.

    I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said:

    "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these releases is to improve the reliability and security of our products. In addition to bug fixes, these releases contain security enhancements to: ..."

    That's all well and good, but when I went to the OSI website to check which products contained those bug fixes, and which needed to be updated, I had a lot of trouble getting to that information. The…

    8 votes

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    2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Combine Pi Square and Pi User Feedback\Idea sites

    I work with a lot of different software companies and their accompanying user community forums\idea sites. Most of the time these sites are one and the same and allows for "one stop shopping". Currently, OsiSoft uses a separate platform for ideas\user requests. It would be a better end user experience if Pi Square and OsiSofts idea sites were combined.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Explain the difference between each type of blog post audience

    When you write a blog post on the new PI Square, you are presented with these options in the "Audience" dropdown menu:
    • All
    • Authenticated User
    • Community
    • Customer
    • Guest
    • Internal

    However, it is not clear what each option means. Please make this clearer. Additionally, they are currently listed in alphabetical order, but they should instead be listed in order of privacy.

    4 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  14. Be able to hide the "Getting Started with the Community" pane

    This pane appears on a person's own profile and is needed only when the person is new to the new PI Square. After that, it is a waste of visual space. Arguably, if the pane never existed, I think that users learn just fine on their own how to use the new website.

    Please give us the option to hide the "Getting Started with the Community" pane.

    5 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  15. Close Comments on Old Posts

    I would like old posts on PI Square to automatically close comments after, say, 3 months. Very often new users will search for a solution to a problem they are having, find a somewhat relevant post from ages ago, then comment "I'm having this problem too". It's unlikely that they will get help and they may not be commenting on a relevant post. I would much rather see them open a new question.

    1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow anyone to download non server software

    Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid for a server. For example, Microsoft allows anyone to download the SSMS for their SQL server, because it's useless unless you've bought the server.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow attachments in blog posts

    The closest thing to an attachment that blog posts have is the ability to upload a single featured photo. The current workaround is to attach the attachment in a comment on the blog post or upload the file to the cloud and link to it. Attachments are especially important for blog posts that center around sharing some useful file(s) (e.g. scripts, spreadsheets). Please allow us to add attachments to blog posts.

    2 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow blog posts to be deleted

    Currently, for blog posts that are created on the new PI Square, the closest that you can get to deleting a blog post is to delete the content within the blog post, restrict the audience, and archive the blog post or set it to publish in the far future, but you cannot delete the blog post itself or permanently restrict access to a blog post.

    Blog posts that were migrated from the old PI Square cannot be edited or deleted at all. Since migrated posts are not always faithful to the original, a user might want to rewrite a migrated…

    3 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  19. Notify affected users when a Known Issue (bug) is resolved

    As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

    23 votes

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    1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
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