Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

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  1. Remove our ability to delete others' comments on blog posts other than our own

    Currently, anybody (or at least I) can delete comments on any blog post. Please fix this so that users can delete only their own comments or others' comments on their own blog posts.

    1 vote

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  2. Close Comments on Old Posts

    I would like old posts on PI Square to automatically close comments after, say, 3 months. Very often new users will search for a solution to a problem they are having, find a somewhat relevant post from ages ago, then comment "I'm having this problem too". It's unlikely that they will get help and they may not be commenting on a relevant post. I would much rather see them open a new question.

    1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow anyone to download non server software

    Allow anyone to download non-server software, no cost, and no login. I'm thinking specifically things like the PI database manager (SMT) and the ODBC client, but I'm sure there are others. These packages are useless unless someone as already paid for a server. For example, Microsoft allows anyone to download the SSMS for their SQL server, because it's useless unless you've bought the server.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  5. Align the user's leaderboard entry with those of the top 5

    Every page under "Topics" will display the leaderboard, which shows the top 5 people and then the user. Previously, the leaderboard looked fine, but now, the user's is now shifted to the left, to the left (see the screenshots). Please un-Beyoncé the user's row and align it with the others.

    1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  6. Replace the Salesforce favicon with the OSIsoft logo on https://registrations.osisoft.com/s/

    This link is used for "Buy DevClub License" in the footer of PI Square.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Center the logos in the social media icons in the footer

    Of the 4 social media icons in the footer of PI Square, only the Twitter one is centered (which is strange considering that the Twitter logo has the most irregular shape and is therefore the most difficult to center). The LinkedIn logo is too far to the left, the Facebook logo is way too far to the left, and the YouTube logo is too high. Please center all of these logos within their respective icons.

    1 vote

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    2 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  8. Forbid users from liking or upvoting their own content

    The old PI Square did not allow users like their own content or mark it as helpful, but the new PI Square allows users to like or upvote their own content.

    I feel that the behaviour on the old PI Square makes more sense. Likes and upvotes on your own stuff is meaningless clutter and a shameless free point grab. Please restore the old behaviour.

    1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote

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    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  11. Combine Pi Square and Pi User Feedback\Idea sites

    I work with a lot of different software companies and their accompanying user community forums\idea sites. Most of the time these sites are one and the same and allows for "one stop shopping". Currently, OsiSoft uses a separate platform for ideas\user requests. It would be a better end user experience if Pi Square and OsiSofts idea sites were combined.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Users to have the ability to have different profiles for different sites.

    I would like to have an Admin for a different site be added as a download user to my site currently it is not possible to have multiple profiles for different sites.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can we please also get Syntax Highlighting for blog posts?

    I was under the impression that Syntax Highlighting is a general feature and now learn that blog posts don't have it because "blog" is an adopted child.
    Can we please treat "blog" like the rest of the family?

    6 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  14. Better use of white space on PI Square

    The PI Square feed appears to be portrait formatted, leaving a lot of white space left and right hand side, especially when using a wide screen monitor. As a result we often see undesired line breaks killing our attempts to create nice looking posts.
    PI Square should recognize the amount of horizontal pixels available and make use of them. Attached screenshot illustrates the problem.

    5 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  15. Better use of white space on PI Square

    The PI Square feed appears to be portrait formatted, leaving a lot of white space left and right hand side, especially when using a wide screen monitor. As a result we often see undesired line breaks killing our attempts to create nice looking posts.
    PI Square should recognize the amount of horizontal pixels available and make use of them. Attached screenshot illustrates the problem.

    0 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  16. Have a more graceful automatic logout

    If you remain logged into PI Square for long enough (several days), you will be automatically logged out. This is fine, except that the logout page is an error page (see the attached image). Please instead load a page that signifies automatic logout. If the automatic logout is indeed an error, then please address it.

    1 vote

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  17. Collaborative Behaviour - Service Request

    At the moment there's no possibility to modify a service requested by the customer from the portal like updating the description or request cancelling. The whole management has to be done via email instead of directly in the portal. On the other hand, a chatter is missing to work in a collaborative way between CSM and customer.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Correct or remove the Managed PI page

    https://techsupport.osisoft.com/Products/Managed-PI

    On the page linked above, there are 3 links. 1 leads to an archived page and the other 2 are broken links. Please either correct this page or remove it entirely. If OSIsoft choses to remove it, remember to remove the "Managed PI" button as well.

    Even though this page is clearly outdated, it is still accessible from the main OSIsoft website. From the home page of osisoft.com, go Products → Collection → Search connectivity options → Managed PI.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow attachments in blog posts

    The closest thing to an attachment that blog posts have is the ability to upload a single featured photo. The current workaround is to attach the attachment in a comment on the blog post or upload the file to the cloud and link to it. Attachments are especially important for blog posts that center around sharing some useful file(s) (e.g. scripts, spreadsheets). Please allow us to add attachments to blog posts.

    2 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  20. Be able to unfollow inactive users

    Currently, you cannot unfollow any users, active or inactive, from the page that shows you all of your followers, which is accessible by going to your profile and clicking on "View All" under "Following". The dropdown arrow by each followed user brings up a menu that says "No actions available".

    Since we cannot unfollow users this way, the only other option is to hover over the "✓ Following" on the followed user's profile, which turns it into "× Unfollow", which, when clicked, will let you unfollow that user. However, the "✓ Following" indicator does not appear for inactive users (see…

    1 vote

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
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