Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Remove the exclamation mark beside your rank on the Topics leaderboard

    On the page of any topic (topics are listed here: https://pisquare.osisoft.com/s/topiccatalog), you can see your rank at the bottom of the leaderboard in the format "Your rank: 51!".

    This can trip up the math and computer science nerds, who will initially read "51!" as "51 factorial" and then realize that the "!" just signifies excitement. To the less nerdy, the "!" doesn't add much value, so overall, the "!" hurts more than it helps. For greater clarity, please remove the "!".

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  2. Name the tabs consistently when viewing all of your own badges

    Go to your profile on PI Square and click on "View All" in the "Recognition Badges" pane. You will see 2 tabs:
    • Earned Badges
    • Unearned Mission Badges

    Please name these consistently. Use either
    • Earned Badges
    • Unearned Badges
    or
    • Earned Mission Badges
    • Unearned Mission Badges

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  3. Widen the "About Me" section of users' profiles

    On a user's profile, the section underneath their name seems to be divided into 2 columns. On the right side, there is the "About Me" section. On the left side, there is nothing. Please allow the "About Me" section to use the full width, or at least more of the width, of this area.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  4. Be able to bookmark blog posts and articles

    Currently, you can like and follow a blog post, and you can bookmark comments on a blog post, but you cannot bookmark the blog post itself. Similarly, articles (e.g. this: https://pisquare.osisoft.com/s/article/000031888) cannot be bookmarked either.

    When I say "bookmark", I mean the bookmark feature of PI Square, not the bookmark feature of the web browser.

    Please allow blog posts and articles to be bookmarked.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  5. Better experience with editing links

    Currently, it is easy to insert a link to the text of a question, blog post, etc., but it is trickier to view or edit the link afterwards. If you highlight the link text and click on the Link button, the link will be removed. If you instead hover over the link, the cursor will change to a hand, but there is no tooltip. Clicking on the link once does nothing. Double-clicking on the link allows you to edit the link.

    This is all very unintuitive. Please show the link in a tooltip when a link is hovered over. Add…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow posts to be shared with multiple groups at once

    To clarify, when I say "share", I mean sharing by clicking on the "Share" button. Currently, you can select only 1 group when you share a post, and so if you want to share a post with multiple groups, you need to share the post with each group separately and repeat your message to them each time.

    When would you want to share with multiple groups at once? Some groups are for a particular industry and other groups are for a particular region, so if a post is relevant to a particular industry in a particular region, you will want…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show all groups by default when searching for a group to share a post with

    On any post, click on "Share" and then "Share with Group". Currently, you must enter at least 2 letters before any search results appear. Since there are very few groups and since it is likely to stay that way, I feel that all groups should appear in the search results as soon as the "Group Name" box has the focus. This will allow the user to browse through the groups rather than need to memorize exact words in the group name.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  9. Notify users when someone replies to their comment

    So far, I've gotten notifications whenever someone mentions me or whenever someone comments on one of my questions, whether the comment is directly in response to the question or a reply to another comment.

    However, I don't get a notification when someone replies to my comment on someone else's question without mentioning me. Please send a notification in this case. It is better to slightly over-notify than to slightly under-notify, since it is much faster to dismiss an unimportant notification than to check whether a particular post has been replied to or not.

    Also, if such a comment mentions me,…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  10. Remove customers' ability to delete others' comments in PI Square groups

    Customers have the power to delete questions and comments that are posted in PI Square's groups, even if they haven't joined that group. More specifically, I see the option to Delete, but I haven't actually tried it out.

    I don't know if this has anything to do with many of the groups becoming public, but in any case, "public" should not mean that we all have equal and excessive power.

    Please remove our ability to delete others' comments in PI Square groups.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  11. In the migrated blog posts, fix the links to other blog posts

    When the blog posts of the old PI Square were migrated to the new PI Square, some links to other blog posts were removed, while others were changed. For a good example of such a mix, see the "Just play the song, Schneebly!" section of this blog post:
    https://pisquare.osisoft.com/s/Blog-Detail/a8r1I000000GvSVQA0/pi-square-has-so-many-activities

    Unfortunately, the changed links don't work because they use "news" instead of "Blog-Detail" in the link itself. Please substitute "news" with "Blog-Detail" to make these links work again.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to delete the comment that announces the rename of a blog post

    When you change the title of a blog post, a comment is added that announces the rename. This comment cannot be deleted. Please allow users to delete this comment. Most of the time, readers don't care that a blog post was renamed and the comment just adds unnecessary clutter to the page.

    For an example of a renamed blog post, see:
    https://pisquare.osisoft.com/s/Blog-Detail/a8r1I000000HY7FQAW/-my-blog-posts-

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  13. Revise badge descriptions that mention "correct" or "helpful"

    Several badges have descriptions that mention "correct" and/or "helpful". However, the new PI Square dropped the "mark as helpful" feature and "mark as correct" is now worded as "select as best".

    Please revise the descriptions of these badges to reflect these changes. These revisions should be made when you view someone's badges and on the PI Square badge guide (https://pisquare.osisoft.com/s/article/000032470).

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  14. Rename the "You've got Support" badge to "You've Got Support"

    The "got" is the only word in all of the badge names that is not capitalized. It is also not a word like "a" or "of" that is normally not capitalized. Please capitalize the "got" to make the capitalization in the badge names consistent.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change the layout of the PI product categories on https://www.osisoft.com/pi-system

    Instead of arranging the 4 categories in a neat square, PI Core takes up as much space as PI Cloud and PI Edge combined despite having a similar amount of text, and the developer technologies are below and outside of the "square".

    Please either arrange these categories into a square or expand the image in PI Core to fill that awkward space in the middle.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Enable links to specific comments in a discussion

    In the old PI Square, there were direct links to each post in discussion thread, which was handy for (at least) the following three use cases:
    1. Alerts (email or on the site) for new posts on a discussion took you directly to the new post.
    2. Alerts (email or on the site) that you were @mentioned in a post took you directly to that post.
    3. Ability to reference a particular post that contains the information of interest (e.g., sending a link to customer or coworker to help with a particular issue).
    The three use cases above are particularly…

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  17. make PISquare new interface readable

    currently posts are impossible to read.
    1. can't find the right answer (the first one liste generally is not the first one)
    2. seems like some answers are missing (someone is answearing to someone's answer that's not there)
    3. 4th level answers width is so small that long answers are impossible to read.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  18. False advertising: incorrect count of standard PI Interfaces

    The "PI Interfaces" section of this page (https://www.osisoft.com/pi-system/pi-core/collection) says that there are over 225 standard PI Interfaces. However, when you click on the "Search connectivity options" button on the same page and filter for standard anything (PI Interfaces, PI APS Connectors, PI Connectors, PI Adapters, etc.), only 173 results are returned. 137 of these results are PI Interfaces. These numbers are only going to decrease even more over time.

    Please change the "over 225" to something correct and more futureproof like "over 100".

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add new badges for the PI Developers Club All-Stars & Rising Stars

    Recognition as an All-Star or Rising Star is a badge of honour. Please make the previous sentence no longer a metaphor by adding badges on PI Square that identify these award recipients as such.

    This should help make the recognition more permanent and more visible, especially since the All-Star announcement posts are even harder to find on the new PI Square than the old one. Some years don't even have announcement posts.

    It will be up to OSIsoft if they want to make badges for each combination of year and category or just for each category. To be clear, the…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  20. Be able to view who liked a blog post

    You can view who upvoted a reply to a question or liked a comment on a blog post, but you cannot view who liked a blog post.

    In the first 2 cases, the upvote/like counter is separate from the button that lets you upvote/like, and you can click on the counter to view who upvoted/liked the reply/comment.

    However, for blog posts, the like counter is part of the like button. Please separate the like counter from the like button so that we can click on the like counter to view who liked a blog post. This will also make the…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
TELL US MORE
EVALUATING
PLANNED
IN DEVELOPMENT
COMPLETED
DECLINED