Customer Portal & PI Square
Welcome to Customer Portal & PI Square feedback page!
We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.
Please note that your ideas and comments posted here are visible to all other users.
- For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
- For issues accessing the portal, visit How to Get a Login.
- For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.
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List current versions for all software
Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.
113 votes -
Allow third party users to be associated with multiple companies without needing unique emails
Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?
111 votes -
Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed
Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.
95 votes -
Notify affected users when a Known Issue (bug) is resolved
As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.
43 votes -
Bring back the online Hardware and PI System Sizing recommendations web page
Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version was more accessible and easier to use.
41 votes -
system requirements
Product Search
Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.
35 votes -
Allow option to opt-in to e-mail notifications when my case is updated via posts
When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.
31 votes -
Make it easier to find products in the customer portal
Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right now, I have to know the PI Server number to do anything, and I have ot know where a product is related to a PI Server number.
30 votes -
Make the portal pages 16:10 - not 4:3
This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?
23 votes -
Ability to change Case type: TechSupport vs NOC
Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC.
23 votesWould like to better understand the types of situations in which someone would want to create a NOC case.
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Generic access to Customer Portal until user added to site
We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).
Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.
Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…
21 votes -
Highlight expired licenses
To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license.
21 votes -
Better way of managing many users with many sites
I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.
16 votes -
My feed filter
Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.
15 votes -
"Close case" option for all cases
I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
15 votes -
Include the article title in the web page title
Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title like how it was before the myOSIsoft days.
15 votes -
NOC Routing
Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer is not on shift, the customer will not get a response until the engineer is back on shift. Customer would like to have the alert handled by whatever engineer is available / on shift right when he responds to an alert.
14 votes -
I need to see security bulletins pushed to my immediate attention
As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could have hundreds of non-alert related items. Please strongly consider letting me sign-up for proactive timely email alerts, an RSS feed or some function that saves time to get these security alerts to me so that I can protect my critical infrastructure.
14 votes -
PI Square - Nested threads look "cramped" and difficult to read
It is difficult to read threads deep in hierarchy. This thread is an example. https://pisquare.osisoft.com/s/question/0D51I00004aqRI8SAM/ramping-calculation-in-af-based-on-future-tag
13 votes -
Provide a chronological timeline of releases that goes back at least 2 years.
I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said:
"On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these releases is to improve the reliability and security of our products. In addition to bug fixes, these releases contain security enhancements to: ..."
That's all well and good, but when I went to the OSI website to check which products contained those bug fixes, and which needed to be updated, I had a lot of trouble getting to that information. The…
13 votes
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