Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    148 votes

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    19 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →

    Good news! You can now filter and find product software downloads in the Products page on the Customer Portal! First, select the site you want to search.
    And then type in a few characters of a software name, such as “Asset Framework” and the product list will automatically filter to show you only products that contain that string.

  2. Resize columns

    Some fileds have more characters than shown on the portal. It would be good if that could resize automatically or at least give the user a way to manually adapt the size

    54 votes

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    3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    (1) The “Products” page has been updated so that the first column is much wider in order to show the full product name and a longer custom name.
    (2) The “Downloads” page now has re-sizable columns.
    (3) The “My Team” page has been updated to show more user information in each column.

    If there are any other screens where re-sizing columns is needed, please feel free to open a new Feedback request. For now, I will be closing this one. Thank you for your input.

  3. Permit hiding deactivated users

    As an Admin User, I would like to the ability to filter the users on the My Team page to not display Deactivated users unless I explicitly select to show them. Otherwise my list of users will become hard to manage, and currently the only workaround is to click the Active column header to sort by Active status.

    48 votes

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    5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    40 votes

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    6 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. My Feed on the Customer Portal Home Page does not show enough characters in the title of items

    As a Customer Portal User I need to be able to see more of the title of the alerts and other items subscribed to in my Feed to be able to easily discern the importance or relevance of the listing.

    33 votes

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    COMPLETED  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Broken links from PI Square to be corrected

    In PI Square there are lot of techsupport links to knowledgebase, downloads and other articles. A proper redirection to be applied for those to sustain the hyperlinks

    26 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    There was a problem with the way SSO was handling redirects from links in PI Square to KBs in the portal that has been corrected. You should see fewer “broken” links now. We are still in the process of migrating useful KBs. If you come across a link on PI Square that is broken, please open a case with Tech Support so we can try to address it.

  7. Please restore all old Knowledge Base articles.

    Please restore all old Knowledge Base articles in the new CMS.

    There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started.

    I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.

    24 votes

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    2 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →

    At this point the Knowledge Management team has migrated all KBs deemed useful based on customer and internal usage. You should now be able to find most articles and topics. If you know something is missing that is still valid, please contact technical support and we will investigate.

  8. Sort sites alphabetically

    Sort my sites in dropdowns so I can quickly find them (alphabetically).

    18 votes

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    COMPLETED  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Google searches that include OSIsoft KBs fail to route to the document

    OSIsoft KB articles are not routing to the destination documents with the myOSIsoft revamp. Will add KBs as I encounter them.

    https://techsupport.osisoft.com/Troubleshooting/KB/KB00380

    14 votes

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    3 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →

    There was a problem with the way SSO was handling redirects from links from Google searchs to KBs in the portal that has been corrected. You should see fewer “broken” links now. We are still in the process of migrating useful KBs. If you come across a KB article link that is broken, please open a case with Tech Support so we can try to address it.

  10. Allow me to label my PI Servers so I can identify them fast

    Permit me to label my PI Servers with a user friendly name.

    14 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    11 votes

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    COMPLETED  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Right click to open a new tab

    It would be good if we could use the right click to open new tabs in case you need to check different cases for example

    9 votes

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    COMPLETED  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow content to be edited

    In the old PI Square, you could edit anything that you post: questions, discussions, blog posts, comments, etc. In the new PI Square, nothing is editable. Everything must be done right the first time. Please make stuff editable. This is especially important for blog posts, which are usually longer and more detailed and therefore more likely to contain errors, and they are meant to be informative for a wide audience for years to come, so it is important to correct any errors.

    6 votes

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    COMPLETED  ·  6 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add spaces to the page counter at the bottom of the products page

    The page counter at the bottom of the products page says "Page1of2". This should be "Page 1 of 2". All of the other web pages in the Customer Portal contain the spaces.

    6 votes

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    COMPLETED  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow formatting and code blocks

    When writing an answer, it is frequently necessary to add a code block, highlight a section, or change the font color/size.
    The only options are bold, italic, underline, strikethrough. For a space that will often include programming-related questions, having formatted code blocks is a must.

    5 votes

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    4 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  16. can I please have consistent unambiguous date formats?

    On my portal home page, even though my browser is configured for Australian English (dd/mm/yyyy), I have TWO DIFFERENT DATE FORMATS neither of which are correct - please see attached screen snip.

    Can we PLEASE have a consistent and unambiguous date format
    dd-Mmm-yyyy as in 7-May-2019

    Finally, 24 hour time also takes less characters and removes ambiguity

    5 votes

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    COMPLETED  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Full-size download window

    From the Products page, if you click on any of the Download buttons, the download window will appear. The download window is always smaller than the Products page, which is a waste of space and makes the download window difficult to navigate, especially on a laptop screen. Please make the download window nearly the same size as the Products page. To maximize the use of space, the X above the top right corner of the download window will need to be moved to the title bar.

    5 votes

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    3 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →

    We have increased the height of the download window to the maximum allowable within the current CSS constraints. If the new screen size still doesn’t meet your needs, please post a new request. Thank you for your input.

  18. Cannot view badges

    On my own profile, when I click on "View All" under "Recognition Badges", I cannot view my earned badges, but I can view my unearned mission badges (I'm also not sure why one specifies "mission" and the other doesn't). Similarly, when I go to someone else's profile and click on "View All" under "Recognition Badges", I cannot see any badges. Please fix this.

    4 votes

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    COMPLETED  ·  1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make the bottom of the download window reachable

    I complained in the suggestion below that the download window should be bigger to make better use of the available screen space.
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37446745-full-size-download-window

    Thank you for addressing this. However, now the window extends beyond the bottom of the screen and I can't see the bottom of the download window, even when I scroll. In a sense, this is worse because I can't use the window properly anymore.

    Please make the download window adapt to the size of the browser window so that none of it is cut off but the usage of screen space is still optimized, or allow the…

    4 votes

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    COMPLETED  ·  1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add PI System Cyber Security page link to the Quick Links pane

    As a Customer Portal User I need to be able to easily access PI System Cyber Security page to keep up to date with the latest product alerts, security bulletins, upcoming security events, and recommended learning KBs and videos.

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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