Ability to change Case type: TechSupport vs NOC
Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC.
Would like to better understand the types of situations in which someone would want to create a NOC case.
Alvaro Sanz de Acedo Perez commented
Sometimes we notice an alert in some of our interfaces that is not yet created in the customer portal but we do not have possibility to indicate it is a NOC case