"Close case" option for all cases
I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
15
votes
Laura Posner
shared this idea
1 comment
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Laurie Dieffenbach
commented
Larger customers are struggling to easily close cases when they need to. As a result, lots of cases get Abandoned when they might otherwise be clearly resolved. In addition, using the link on the email from support to close a case requires a Captcha interaction that is inconvenient. If there was a way to just log in to the Portal to close these cases, that would be an improvement.