Add a view only user type restricting option to raise support cases
We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal.
The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support.
Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient.
Submitting this feedback on request from our OSIsoft Customer Success Manager.
AdminJeff Resnick (Admin, OSIsoft) commented
This is important for learning.osisoft.com users to have access to view documentation that may be linked in courses. Currently, students do need to create an SSO but do not need to be associated with a site to sign up for a course, and giving students view only access at a minimum would ensure they do not run into permissions issues to see associated documentation.