Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    14 votes

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    EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add user ability to reply to chatter

    Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

    7 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    7 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility.

    6 votes

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    EVALUATING  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    5 votes

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    PLANNED  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make Product Release announcements more consistent

    There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pressing need for improvements in the customer portal.

    5 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make it easy to find updated security patches to OSISoft Products

    As a PI Administrator for a power company I am asked twice a month to verify that none of the products I support have had a security patch released.  Any such products in a NERC zone need to be patched within the next 12 days.

    It used to be fairly easy to look at updates to all PI Client tools to find released security patches.  So far I haven't been able to find out if any have been patched.  This would also include interfaces which are prone to being run in a NERC environment.

    5 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make product release announcements easier to identify

    As all the news feed items have the same icon, so it is hard to pick out the release notices.

    4 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes

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    PLANNED  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add support for HTTP/2 on both the Customer Portal and the Partner Portal

    Currently, both the Customer Portal and the Partner Portal support only HTTP/1.1. Please add support for HTTP/2 for both of these sites. This will make them load faster and will hopefully solve the complaints about their slow load times.

    The links below test the 2 portal websites for HTTP/2 support:
    https://http2.pro/check?url=https%3A//customers.osisoft.com/
    https://http2.pro/check?url=https%3A//partners.osisoft.com/

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Drop support for weak cipher suites for TLS 1.2 on feedback.osisoft.com

    Please drop support for weak cipher suites for TLS 1.2 to improve the security of OSIsoft's feedback website. See the results of Qualys's SSL Server Test for more details:
    https://www.ssllabs.com/ssltest/analyze.html?d=feedback.osisoft.com

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove Idea from Create Content on PI Square

    PI Square users can still create Ideas. Remove this option or redirect to this site

    2 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow new method(s) in the Quindar Interface

    1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our process.

    2) Our organization is using Survalent replicator and Archiver product to keep our Operations log (alarm log + other items). It would be good to ingest these items into Historian to work with the analysis engine to mark data as bad, etc based on SCADA system alarming.

    2 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

    Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported for u web site. The critical issue is all our licenses downloads are stopped due to issues with your web site support only for Crome. We request any urgent remedy for the same please.
    Thanks and appreciate

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Eliminate the need to scroll on the sign-in page

    On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the background (e.g. https://login.live.com/).

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Time zones for 'Working Hours'

    On Windows PCs, date/time zones are referenced to UTC.
    In the picking list for 'Working Hours' in Add a Team Member (to OSIsoft Customer Portal), the available time zones are referenced to GMT. This seems outdated and should be standardised to UTC

    2 votes

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    EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Possibility to extract cases in csv or Excel-compatible format

    For one entity to manage and follow case creation by its administrators, it could be very useful to add the capability of extracting under .csv or other Excel-compatible format the Case database at anytime (by adding a button "Extract all Cases" for instance).
    There could be a standard Extraction configuration (case number, title, dates of opening/closure, status, people involved, etc.) and one with specific settings.

    2 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Combine Pi Square and Pi User Feedback\Idea sites

    I work with a lot of different software companies and their accompanying user community forums\idea sites. Most of the time these sites are one and the same and allows for "one stop shopping". Currently, OsiSoft uses a separate platform for ideas\user requests. It would be a better end user experience if Pi Square and OsiSofts idea sites were combined.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Correct or remove the Managed PI page

    https://techsupport.osisoft.com/Products/Managed-PI

    On the page linked above, there are 3 links. 1 leads to an archived page and the other 2 are broken links. Please either correct this page or remove it entirely. If OSIsoft choses to remove it, remember to remove the "Managed PI" button as well.

    Even though this page is clearly outdated, it is still accessible from the main OSIsoft website. From the home page of osisoft.com, go Products → Collection → Search connectivity options → Managed PI.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change the layout of the PI product categories on https://www.osisoft.com/pi-system

    Instead of arranging the 4 categories in a neat square, PI Core takes up as much space as PI Cloud and PI Edge combined despite having a similar amount of text, and the developer technologies are below and outside of the "square".

    Please either arrange these categories into a square or expand the image in PI Core to fill that awkward space in the middle.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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