Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. Revise the EA Software page

    Page in question:
    https://www.osisoft.com/enterprise-agreement-software-services/

    What's wrong with it:
    • "Tech Support Webpage" link needs to be replaced
    • "Datalink" should be "DataLink"
    • "Logger(" should be "Logger ("
    • "Batchview" should be "BatchView"
    • "Active View" should be "ActiveView"
    • "Alarm View" should be "AlarmView"
    • "ProfileView" should be "ProfileView"
    • "Arc GIS" should be "ArcGIS"
    • "EA", "SRP", and "CoE" are never written out in full. There is also no link to provide more information on what SRP and CoE are.
    Links:
    https://www.osisoft.com/support/support-services/software-reliance-program/
    https://www.osisoft.com/support/value-of-enterprise-wide-deployment/support-for-ea/center-of-excellence/
    • The PDF in "EA service packages can be accessed here" contains just a single…

    1 vote

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Combine the duplicated example in PI Square's Terms Of Use

    In PI Square's Terms Of Use, under "13. Communication Services", there is an example that says:

    • Use, download or otherwise copy, or make available (whether or not for a fee) to a person or entity: any directory of users of the Services or other user or usage information or any portion thereof;

    However, later on, there is a nearly identical example where the only difference is that "make available" is replaced with "provide". Please combine these examples and state both "make available" and "provide" in the same example.

    PI Square's Terms Of Use are available from the "OSIsoft PI…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Move known issues out of My feed and as a separate item under Quick Links

    Turning on known issues for My Feed is an utter fail. Just provide it as a quick link and add filters by product

    1 vote

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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show nick names I have added on Product page along with serial numbers for case creation

    I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number.

    When I create a case and have to choose a server - bring over that nick name as well instead of just serial numbers.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Remove question marks in PI Vision's system requirements

    The offending lines of text are:

    This release?will work with?PI AF 2010 (2.2) but PI AF 2012 R2 (2.5.2) or above?is strongly recommended.?A PI AF Server is mandatory to install?PI Vision.

    Attribute value filtering in the search used in Collections or in the dynamic search criteria for tables?requires?PI AF 2017 (2.9.0.8065) or later.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add a scroll bar to the System Requirements window

    The system requirements for PI Server, PI Data Archive, PI Asset Framework, and PI Vision do not fit within the System Requirements window. This is fine, but please add a scroll bar so that there is some indication that there is more content. Also, some laptop users prefer to drag around a scroll bar instead of using 2-finger scroll.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Redirect www.my.osisoft.com to my.osisoft.com

    This idea is similar to https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com.

    Currently, both https://www.my.osisoft.com and https://my.osisoft.com lead to the same page. This is fine from a functionality standpoint, but from a search engine optimization standpoint, this is bad, since the pages count as 2 different pages, even though their content is the same. The traffic is split between 2 pages, giving you 2 low-ranking pages instead of 1 high-ranking page.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Contact Amazon to improve CloudFront's security, which will secure myOSIsoft downloads

    OSIsoft's products are hosted on CloudFront, which currently scores a B out of a maximum of A+ on the Qualys SSL Server Test (https://www.ssllabs.com/ssltest/analyze.html?d=d3ge87uu8tftqp.cloudfront.net) due to still supporting TLS 1.0 and TLS 1.1.

    OSIsoft customers that are using very old browsers (which they shouldn't) are at risk of a man-in-the-middle attack, where the attacker can serve the customer a malicious install kit, get the install kit for free, etc.

    In addition, other changes can be made to make the downloads not only more secure, but also faster. Please contact Amazon to make the changes listed below. The concerns…

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow user to export user configurations from My Teams page to a file

    As an Admin User, I would like to be able to export a list of all users under the My Teams section of the Customer Portal with information including the user's name, e-mail address, profile, active status, and the sites with which they are associated so that I can better administer my organization's myOSIsoft user base.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make Product Release notes public so IT can see what's changed before installation

    "Make product release notes public so that when IT Dept is assessing whether to install updates we can see what has changed. Now I have to chase other parties to get them to login and then send me release notes to review."

    1 vote

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. "My NOC Cases" should show any NOC cases at sites for which I am a NOC Contact

    As a user who is a NOC Contact, under "My NOC Cases" I would like to see NOC cases for any site for which I am a NOC Contact regardless of whether I am specified as the primary contact on the case. This is so that I can keep track of any NOC cases only at the sites for which I am a NOC Contact (not at sites with which I am associated but am not a NOC Contact) to ensure they are being handled.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow all NOC contacts to receive all updates for NOC cases at their site

    As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Currently I have to look on the Portal to see whether a specific contact has been assigned.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. PI Square Annual leader board

    Create an Annual Leaderboard in PI Square.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  17. custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, irregular part-time), then the tech support engineer might not even be in a similar time zone as the customer. The initial response from OSIsoft will be fast, but subsequent communications will be delayed and difficult, and remote sessions would be cumbersome to schedule. In many cases, the case is not urgent and a smoother overall experience is worth…

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Disable "Generate License" button for PI Infrastructure for EA package Data Archive

    As a customer, I would like to know when I am attempting to generate a license against a server that is not valid for license generation. PI Infrastructure for EA package is meant to provide software to the EA and not to instantiate an individual server, but currently license generation against it appears to be valid because the License Generation button is active.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  20. Submit osisoft.com for HSTS preloading

    Please submit osisoft.com for HSTS preloading to ensure that all users using modern web browsers are forced to use HTTPS to access OSIsoft's websites, even if it is their first time visiting.
    https://hstspreload.org/?domain=osisoft.com

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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