Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  1. Allow all NOC contacts to receive all updates for NOC cases at their site

    As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Currently I have to look on the Portal to see whether a specific contact has been assigned.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. PI Square Annual leader board

    Create an Annual Leaderboard in PI Square.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download case attachments

    JNJ would like to be able to open attachments / download attachments to cases, but can only open “simple types” like word / PDF / excel, etc. If a zip is uploaded it is more or less useless to a portal user, cannot view, cannot download.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Format of tech support cases

    Threading features in tech support cases can be confusing, especially for large, long, complex interactions. The same message appears in multiple places in the thread making it hard to follow.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  5. custom filter for tech support cases

    JNJ would like to be able to create custom filters for their tech support selection tickets, like for this list of sites, non NOC open cases, etc.

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Be able to choose the preferred time zone or location of the tech support engineer

    Currently, myOSIsoft is set up to minimize the time that a customer needs to wait before receiving a response after they create a case. However, this means that if a customer creates a case outside of their regular working hours (e.g. overtime, irregular part-time), then the tech support engineer might not even be in a similar time zone as the customer. The initial response from OSIsoft will be fast, but subsequent communications will be delayed and difficult, and remote sessions would be cumbersome to schedule. In many cases, the case is not urgent and a smoother overall experience is worth…

    1 vote

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable "Generate License" button for PI Infrastructure for EA package Data Archive

    As a customer, I would like to know when I am attempting to generate a license against a server that is not valid for license generation. PI Infrastructure for EA package is meant to provide software to the EA and not to instantiate an individual server, but currently license generation against it appears to be valid because the License Generation button is active.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Submit osisoft.com for HSTS preloading

    Please submit osisoft.com for HSTS preloading to ensure that all users using modern web browsers are forced to use HTTPS to access OSIsoft's websites, even if it is their first time visiting.
    https://hstspreload.org/?domain=osisoft.com

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. OSISoft Web site Improvements

    The new OSISoft website has improved but some old features are not migrated properly. The drop down for selecting a site is not sorted on site name and hence is very difficult to find the server. Am talking from our experience where we have hundreds of sites n the company. Search feature on partial site name does not work

    Site is not supported on all Browsers, being international company they should have tested and provided on all browsers not just Crome.

    The documentation of products should not be hidden under each sites. Its should be common so that it easy…

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Drop support for weak cipher suites on ftp.osisoft.com

    OSIsoft's FTP website should be especially secure since both the customer (who uploads files) and OSIsoft (who receives files) are at risk. Please drop support for weak cipher suites.

    The security weaknesses are exposed by Qualys's SSL Server Test, which scores ftp.osisoft.com with a B out of a maximum of A+.
    https://www.ssllabs.com/ssltest/analyze.html?d=ftp.osisoft.com

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Merge the login experiences of the FTP website and OSIsoft's other websites

    If you log into one of OSIsoft's websites, your login session will be good for most of OSIsoft's other websites. The FTP website (https://ftp.osisoft.com) is not one of them. A login session from the FTP website will not count towards other OSIsoft websites and vice versa. Also, during login, the FTP website accepts only the username of the OSIsoft account, while every other OSIsoft website accepts only the email address.

    Please give us the single sign-on experience on the FTP website and allow the both the email address and the username as options to specify the account to…

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. link to "myOsiSoft" and feedback page

    The link to "myOsiSoft" site, on support page its not obvious or easy to find/remember.

    The same with the Feedback page link.
    Had to heard from someone else that the page exists and search a lot to find the link.

    1 vote

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. 当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    1 vote

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Install kits should extract only what they will install

    Currently, all install kits other than the PI Server install kit follow these steps in the order shown:
    1. Extract everything
    2. Check what needs to be installed
    3. Display a window asking the user to acknowledge what will be installed
    4. Install only what needs to be installed

    This approach wastes disk space, helps wear down the disk, and adds to the extraction time.

    Please consider making install kits do the following instead:
    1. Check what needs to be installed
    2. Display a window asking the user to acknowledge what will be installed
    3. Extract only what will be…

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pick one: "install kit" or "installation kit"

    In the download window, "Installation Kit" is used as the category name and as a File Type, but the File Names may use "Installation Kit" or "Install Kit", usually the latter. Please use only a single name to avoid confusion and inconsistencies.

    1 vote

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  16. about PI products history

    Is it possible to list the PI products release history for both current version and previous versions in PI system road-map site?
    https://www.osisoft.com/pi-system/pi-capabilities/product-roadmap/

    1 vote

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Clarify "My NOC Cases" and "All NOC Cases"

    The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disappointed and confused

    1 vote

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    IN DEVELOPMENT  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make the sign-out page more useful

    Currently, the sign-out page is a dead end. The privacy policy page is the only page linked from it. Please consider either redirecting the user to a more useful page a few seconds after the sign-out page appears or making the sign-out page more useful by adding links to pages that the user might want to visit next.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add support for two-step verification

    The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility.

    Please add support for two-step verification to decrease the chances of a successful "hack" into a user's account. A successful hack would reveal a lot of confidential information and allow the hacker to mooch the PI programs.

    1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. new service request notifications

    I would like to get informed by e-mail when someone creates new service requests for my site.

    1 vote

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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