Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  • My feedback
  1. Feedback has any value?

    We are giving feedback on various products and services.
    Customer portal is the most frustrating one.

    Voted on numerous items but I see no value because there is no progress.

    Is there a place where OSIsoft can post what they are improving/improved based on the feedback here?
    If there is no such thing then I see no value giving feedback.
    Transparency is missing?

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow users to see number of consumed/available service days

    When looking at service activity details on the customers portal, I would like to see the number of ordered service days as well as the number of already delivered service days for this particular service activity.

    3 votes

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    0 comments  ·  Services  ·  Flag idea as inappropriate…  ·  Admin →
  3. Download page should be easier to access

    It's rather convoluted to get to the downloads page. It would be much more user friendly if we could get there in fewer clicks. For example, other software companies have their download page accessible in 2 clicks.

    3 votes

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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. Permit users to have different access levels at different sites

    Currently the Admin from one company site can add a user from a different company site at a lower level, and the level is propagated across all sites. The user may be an admin at Site A, but if added as a Super user at Site B, the admin level access at Site A is downgraded. Unfortunately since there is only one Global access level per user, this user must either be Admin everywhere or Super User.

    Ideally each user needs access levels for each site.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Include the Article Number in the KCS name

    Include the Article Number in the KCS name. Referring to the KCS articles by their long titles can be confusing. Much easier to reference a KCS number or KB number.

    3 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Filing an EA Tech Support case for a specific site

    Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.

    3 votes

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

    When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so customers can expand the pop-up screen and see where to upload the MSF file or make the pop screen larger.

    3 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Admin action distributed to multiple admins

    My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user calls technical support and a case is opened for an admin to add them as a user, it would be great if that was shared across the admins and not specific to one admin, as that admin may not be available.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. make page content expand to the full width of the browser

    that can also give us more characters in the feed

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add hyperlink to "case link" on emails on TS cases.

    When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct the customer to the case page of the customer portal.

    3 votes

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide more information in Customer quotes for services and related expenses

    The quotes provided for T&L related to onsite services are too generic. It is difficult to tell the difference among a set of quotes which leads to confusion when matching POs against them. It would also be helpful to have more information on the quote to justify the PO.

    3 votes

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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  12. Correct the escaping of characters in migrated cases

    In migrated cases, what was originally \ and " now appear as \ and ", respectively. Please restore the escaped characters to how they originally appeared.

    3 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a space between the first name and last name in the description of migrated cases

    In migrated cases, the description appears as:
    Note: This case has been opened by the following person - KennethBarber

    There should be a space between the first name and the last name.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Easy access to quotes.

    I have to submit POs before I can download the quote shown in the window. Can this be more intuitive?

    3 votes

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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  15. Quickly add fellow admins for many, many sites

    I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Consistent version naming of PI programs

    PI Interfaces, PI Connectors, and other PI programs that are infrequently updated (e.g. PI Interface Configuration Utility, PI Diagnostics, Machine Signature File Generator) currently use the #.#.#.# version naming convention, while the other PI programs are named after the year, release number, and service pack number (e.g. 2017 R2 SP1).

    My suggestion is to reserve the #.#.#.# format for internal use and only expose the customer to the "year R# SP#" format, which is easier to read, recite, and remember compared to the #.#.#.# format.

    3 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow attachments in blog posts

    The closest thing to an attachment that blog posts have is the ability to upload a single featured photo. The current workaround is to attach the attachment in a comment on the blog post or upload the file to the cloud and link to it. Attachments are especially important for blog posts that center around sharing some useful file(s) (e.g. scripts, spreadsheets). Please allow us to add attachments to blog posts.

    2 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fix LiveLibrary Site

    The LiveLibrary site https://livelibrary.osisoft.com/ often hangs with a spinning cursor and requires multiple refreshes to load a page. The browser used doesn't seem to matter.

    This is a longstanding problem. Please fix.

    2 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Wrap long blog post titles

    Currently, if you are viewing a blog post that has a long title, the part of the title that does not fit on the title line will be replaced with "…". Instead, please wrap the part that does not fit onto a new line. Blog post titles have a character limit, so you don't need to worry about a title spanning too many lines.

    An example of a blog post with a long title:
    https://pisquare.osisoft.com/s/Blog-Detail/a8r1I000000GvmiQAC/general-guidance-when-updating-a-manual-data-entry-custom-symbol-for-pi-vision-2

    2 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  20. Be able to add alt text to images

    This is important for users that rely on screen readers. Alt text not only allows these users to experience the image through its description, but it also hides the description from those that can clearly see the image.

    The old PI Square had good support for alt text. Please add support for alt text to the new PI Square.

    2 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
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