myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    99 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    81 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    66 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    EVALUATING  ·  5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    40 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    EVALUATING  ·  6 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bring back the online Hardware and PI System Sizing recommendations web page

    Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version was more accessible and easier to use.

    30 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. system requirements

    Product Search

    Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

    30 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Allow option to opt-in to e-mail notifications when my case is updated via posts

    When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

    26 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make it easier to find products in the customer portal

    Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right now, I have to know the PI Server number to do anything, and I have ot know where a product is related to a PI Server number.

    24 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    23 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    21 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    EVALUATING  ·  1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make the portal pages 16:10 - not 4:3

    This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?

    20 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    18 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. NOC Routing

    Previously, NOC alerts were handled by whoever was on a NOC shift. With the new customer portal, NOC alerts are assigned to an engineer and the engineer takes ownership of the NOC alert. Customer stated if he responds to an alert when the engineer is not on shift, the customer will not get a response until the engineer is back on shift. Customer would like to have the alert handled by whatever engineer is available / on shift right when he responds to an alert.

    14 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    14 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. "Close case" option for all cases

    I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

    14 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Better way of managing many users with many sites

    I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

    14 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Include the article title in the web page title

    Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title like how it was before the myOSIsoft days.

    13 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  18. Notify affected users when a Known Issue (bug) is resolved

    As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

    12 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal.

    The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support.

    Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient.

    Submitting this feedback on request from our OSIsoft Customer Success Manager.

    12 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  20. I need to see security bulletins pushed to my immediate attention

    As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could have hundreds of non-alert related items. Please strongly consider letting me sign-up for proactive timely email alerts, an RSS feed or some function that saves time to get these security alerts to me so that I can protect my critical infrastructure.

    12 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
TELL US MORE
EVALUATING
PLANNED
IN DEVELOPMENT
COMPLETED
DECLINED