myOSIsoft
Welcome to myOSIsoft feedback page!
We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.
Please note that your ideas and comments posted here are visible to all other users.
- For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
- For issues accessing the portal, visit How to Get a Login.
- For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.
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Allow to attach files when opening a new case
As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able to attach files using a new post on the case or on the Attachments tab.
51 votes -
"Close case" option for all cases
I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.
7 votes -
Improve category selection on case creation page so that it's clearer which to select
The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category.
This category selection is what allows the system to route the case to the right team, and incorrect selections can result in delays with the case.
The page does not clearly convey what each category is meant for, unless you know to hover over the categories to see the tooltips. However, this is not intuitive, and leads to incorrect selections.
Having spoken with several…
4 votes -
Add hyperlink to "case link" on emails on TS cases.
When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct the customer to the case page of the customer portal.
2 votes -
Filing an EA Tech Support case for a specific site
Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.
1 vote -
Order the version numbers
When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, but then 2019 was sloppily appended at the bottom of the list, even though it should be at the top.
1 vote
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