Please restore all old Knowledge Base articles in the new CMS.
There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started.
I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.23 votes
We are still in the process of updating and migrating valid KB articles into the Customer Portal and apologize for any inconvenience trying to find them. If there is a particular KB or procedure you are having difficulty finding, please do not hesitate to contact our Tech Support staff.
Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title like how it was before the myOSIsoft days.9 votes
As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could have hundreds of non-alert related items. Please strongly consider letting me sign-up for proactive timely email alerts, an RSS feed or some function that saves time to get these security alerts to me so that I can protect my critical infrastructure.4 votes
Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our troubleshooting for us.4 votes
I usually look at all KB updates in the site. But, I don't know what has been added or updated in the KB! Please try to write or show what is new in the KB.2 votes
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