myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    147 votes
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    18 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    14 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make it easier to find products in the customer portal

    Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right now, I have to know the PI Server number to do anything, and I have ot know where a product is related to a PI Server number.

    9 votes
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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. Software download window needs redesigned

    The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

    8 votes
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    3 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a visual indicator for permissions denied due to the user's profile

    By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users see a lack of product install kits. This leads to some users thinking something is wrong with the portal as opposed to thinking it is permissions. It would be nice if there were an indicator or hover text such as "Your profile <profile> does not have license generation permission. Please contact your Admin User, noted on the My Profile > My…

    4 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make the bottom of the download window reachable

    I complained in the suggestion below that the download window should be bigger to make better use of the available screen space.
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37446745-full-size-download-window

    Thank you for addressing this. However, now the window extends beyond the bottom of the screen and I can't see the bottom of the download window, even when I scroll. In a sense, this is worse because I can't use the window properly anymore.

    Please make the download window adapt to the size of the browser window so that none of it is cut off but the usage of screen space is still optimized, or allow the…

    3 votes
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    2 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Segment access to PI Client software downloads

    It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

    3 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →

    We would like to hear from you about the use cases for this request.

    Currently, only a “Super User” or an “Admin” can generate a PI Server License file. “Download User” cannot.

    “Download User” can download all software and files (including the PI Server exe), but with no ability to generate the required PI Server License file (see this KB Article for details on portal profile permissions: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=What-is-a-Customer-Portal-user-profile) .

    Without the ability to generate a PI Server license file, the Download User cannot install a new instance of the PI Server. Does that satisfy the request?

  8. Allow Site Name to be searchable on the Products page

    For customers who have many sites, it is cumbersome to find the site they want on the Products Page. It would be nice if the "Select Site Name" dropdown list itself were searchable for any text in a site name and/or if, when "All Sites" is selected, the Product search bar could be used to return results based on the value in the "Site Name" field.

    3 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  9. Show product release dates on download page

    In order to more clearly identify a particular download version, it would be helpful to see its release date on the download page.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can I see known issues for a particular version of a software?

    As a PI Adminstrator for a system that is expensive to upgrade (requires revalidation), can I understand known issues with a particular version of software so that I can see if I should upgrade that version? The current version of the protal doesn't show issues for a specific release version.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  11. Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

    When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so customers can expand the pop-up screen and see where to upload the MSF file or make the pop screen larger.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please don't show me older expired product licenses

    It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Remove product family from product search criteria

    The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily.

    This is a great capability BUT we feel that we have identified a problem.

    One of the fields that seems to get searched is ‘Product Family’. This creates the issue.

    It would seem reasonable, in fact a good idea, for a customer to call a server something like ‘Project X Development Server’. But we use ‘Development’ as a Product…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. Install kits should extract only what they will install

    Currently, all install kits other than the PI Server install kit follow these steps in the order shown:
    1. Extract everything
    2. Check what needs to be installed
    3. Display a window asking the user to acknowledge what will be installed
    4. Install only what needs to be installed

    This approach wastes disk space, helps wear down the disk, and adds to the extraction time.

    Please consider making install kits do the following instead:
    1. Check what needs to be installed
    2. Display a window asking the user to acknowledge what will be installed
    3. Extract only what will be…

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  15. Pick one: "install kit" or "installation kit"

    In the download window, "Installation Kit" is used as the category name and as a File Type, but the File Names may use "Installation Kit" or "Install Kit", usually the latter. Please use only a single name to avoid confusion and inconsistencies.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  16. Group catalog files under a separate category

    Currently, the catalog files are grouped together with the install kits, which makes the list difficult to browse. Please move the catalog files to a new "Installation Kit Catalog Files" category and change their File Type to "Catalog File"

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show the Software License And Services Agreement as regular text in the download window

    Currently, when you go to download an install kit, the Software License And Services Agreement appears as a DOCX file embedded within the download window. Both the download window and the embedded DOCX file have their own separate scroll bar, making the file difficult to navigate. Please remove the embedded DOCX file and have its contents appear in the download window as regular text.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
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