myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Bring back the online Hardware and PI System Sizing recommendations web page

    Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version was more accessible and easier to use.

    29 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

    As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade.

    Currently it is possible to search on the Customer Portal for the Work Item Number from the Release Notes and find the corresponding Known Issue article, but since the Work Item Number is not a visible field on the article itself it is not clear whether I am looking at the correct article.

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  3. Notify affected users when a Known Issue (bug) is resolved

    As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

    8 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide Release Notes that consolidate all past product changes

    When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version not mentioned in the release notes. Because of this, there should be a consolidated Release Notes for each product that covers all the past versions.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    81 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    9 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add "This affects me" button to Known Issue (bug) articles

    As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

    7 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  7. Enable filtered searches for users across many pages on My Team

    As an Admin User, I have to manage many hundreds of users on My Team section. When I need to assign a new site to a user or change the user profile (to Download User for instance), I need to find this user across many pages. I cannot search for that user in the filter box since this field only filters for the current page on which they are only few users. If my user is listed further pages down, I need to navigate through all the pages of users before finding this user.

    The goal of this feedback is…

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    PLANNED  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Write a KB article that shows the succession of products

    OSIsoft has made many products over the years, and many of those products have been deprecated and/or succeeded. The deprecation/succession documentation is currently scattered.

    Based on personal experience, this is extremely confusing for someone new to the PI system. Some newbies might set up a PI system using older products, only to learn later that they should have never used those products and that they should migrate to a newer product. The more cautious newbies will be confused as to why so many products overlap in function, and each one will need to do their own research to find out…

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal.

    The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support.

    Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient.

    Submitting this feedback on request from our OSIsoft Customer Success Manager.

    10 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Revise the EA Software page

    Page in question:
    https://www.osisoft.com/enterprise-agreement-software-services/

    What's wrong with it:
    • "Tech Support Webpage" link needs to be replaced
    • "Datalink" should be "DataLink"
    • "Logger(" should be "Logger ("
    • "Batchview" should be "BatchView"
    • "Active View" should be "ActiveView"
    • "Alarm View" should be "AlarmView"
    • "ProfileView" should be "ProfileView"
    • "Arc GIS" should be "ArcGIS"
    • "EA", "SRP", and "CoE" are never written out in full. There is also no link to provide more information on what SRP and CoE are.
    Links:
    https://www.osisoft.com/support/support-services/software-reliance-program/
    https://www.osisoft.com/support/value-of-enterprise-wide-deployment/support-for-ea/center-of-excellence/
    • The PDF in "EA service packages can be accessed here" contains just a single…

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Do not wipe nicknames on products page

    "The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support

    I would like to submit an enhancement request to not overwrite the customer's nicknames (maybe just append to them?). Having the name of the associated VM in our nicknames is MUCH more useful than somebody's email address who may or may not ever login to either the PI server or this portal. (We currently have 13 serial #s)

    Backstory:
    In May, I spent several hours tracking down PI server names and matching them with serial #s…

    2 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve MSF mismatch instruction

    Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has uploaded an incorrect MSF and a correct MSF will resolve the issue which may not be true.

    Recommend to change to "Please check that you have generated the MSF on the correct machine and uploaded the correct one. Then open a support ticket and state the reason for a new license in the support ticket by selecting the option below"

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Show votes on the latest article version on customer portal

    Right now, the vote numbers on articles are cumulative; they show all of the votes the article has received over the life of the article.

    As a result, if there is a problem with an article, say a broken link, then it will get a lot of negative votes. If we fix the problem, then it will still have a lot of negative votes.

    If someone sees an article with a lot of negative votes, they will think there is a problem with the article, and they won't trust it.

    Instead, the article should show the positive and negative votes…

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  15. Replace insecure HTTP links on my.osisoft.com

    On https://my.osisoft.com/, the "Partner Access to Customer Portal" link uses HTTP. Please change this to HTTPS.

    Also, in the page's source code, there is an HTTP link for "How to Manage a Case". This text and its link were either not fully coded or not fully deleted. Please do something about this. This extra text takes up space and adds to the page load time. Also, incomplete deletions like these may expose information that OSIsoft cannot afford for the public to see, much like the story of Microsoft Word's Fast Save feature.

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Redirect picoresight.com to osisoft.com

    This idea is similar to these:
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/40846414-redirect-www-my-osisoft-com-to-my-osisoft-com

    Currently, picoresight.com leads to the same page as osisoft.com. Users will not care which version they are using, but to search engines, these are 2 separate web pages. 2 identical pages will always rank lower than just 1 page. Please redirect picoresight.com to osisoft.com to solve this SEO blunder.

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Submit picoresight.com for HSTS preloading

    picoresight.com simply leads to a page that is identical to OSIsoft's home page, and to my knowledge, the domain is not used much. This should make it nearly risk-free to submit for HSTS preloading, which will force clients to connect to it using only HTTPS.
    https://hstspreload.org/?domain=picoresight.com

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Add support for HTTP/2 on both the Customer Portal and the Partner Portal

    Currently, both the Customer Portal and the Partner Portal support only HTTP/1.1. Please add support for HTTP/2 for both of these sites. This will make them load faster and will hopefully solve the complaints about their slow load times.

    The links below test the 2 portal websites for HTTP/2 support:
    https://http2.pro/check?url=https%3A//customers.osisoft.com/
    https://http2.pro/check?url=https%3A//partners.osisoft.com/

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mark all OSIsoft employees with the OSIsoft logo on PI Square

    On PI Square, many OSIsoft employees do not have the OSIsoft logo beside their name. This is the equivalent of a sales clerk looking like a customer. When customers see the logo, they know that they can ask more in-depth questions and ask about releases and fixes, and they know that anything that the person posts is trustworthy (hopefully). When customers do not see the logo, it delays the establishment of trust, and if the employee messes up, it can result in harsher backlash from the customer.

    Please mark all OSIsoft employees with the OSIsoft logo on PI Square. Also,…

    1 vote
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    97 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 6 7 8
  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA/PREVIEW
COMPLETED