myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

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  1. Notify affected users when a Known Issue (bug) is resolved

    As a customer, I would like to be notified when a Known Issue (bug) that affects me is resolved so that I can assess whether to upgrade.

    8 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    80 votes
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    9 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bring back the online Hardware and PI System Sizing recommendations web page

    Bring back the online Hardware Sizing Tool (HWST) that was popular with customers and OSIsoft employees. Although a downloadable spreadsheet is available here: https://customers.osisoft.com/s/productcontent?id=a7R1I000000Xz7KUAS the online version was more accessible and easier to use.

    24 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add "This affects me" button to Known Issue (bug) articles

    As a customer, I would like to be able to indicate that a particular Known Issue (bug) affects me so that OSIsoft can properly assess the impact of it.

    7 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    5 votes
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    PLANNED  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve MSF mismatch instruction

    Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has uploaded an incorrect MSF and a correct MSF will resolve the issue which may not be true.

    Recommend to change to "Please check that you have generated the MSF on the correct machine and uploaded the correct one. Then open a support ticket and state the reason for a new license in the support ticket by selecting the option below"

    5 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show votes on the latest article version on customer portal

    Right now, the vote numbers on articles are cumulative; they show all of the votes the article has received over the life of the article.

    As a result, if there is a problem with an article, say a broken link, then it will get a lot of negative votes. If we fix the problem, then it will still have a lot of negative votes.

    If someone sees an article with a lot of negative votes, they will think there is a problem with the article, and they won't trust it.

    Instead, the article should show the positive and negative votes…

    6 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal.

    The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support.

    Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient.

    Submitting this feedback on request from our OSIsoft Customer Success Manager.

    8 votes
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    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Provide Release Notes that consolidate all past product changes

    When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version not mentioned in the release notes. Because of this, there should be a consolidated Release Notes for each product that covers all the past versions.

    3 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    91 votes
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    6 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Write a KB article that shows the succession of products

    OSIsoft has made many products over the years, and many of those products have been deprecated and/or succeeded. The deprecation/succession documentation is currently scattered.

    Based on personal experience, this is extremely confusing for someone new to the PI system. Some newbies might set up a PI system using older products, only to learn later that they should have never used those products and that they should migrate to a newer product. The more cautious newbies will be confused as to why so many products overlap in function, and each one will need to do their own research to find out…

    1 vote
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    1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update & standardize the properties of OSIsoft programs in Programs And Features

    In Programs And Features in the Control Panel, many of the properties of OSIsoft's programs are unnecessarily inconsistent between programs. See the attachment. This is confusing for the user, makes it more difficult for the user to navigate the programs after a property is sorted, and comes across as sloppy.

    The values of the properties also need to be updated. For example, techsupport@osisoft.com is no longer the preferred way to contact OSIsoft. The links should be updated to avoid dependence on redirects (e.g. HTTP links will redirect to HTTPS and techsupport.osisoft.com will redirect to my.osisoft.com).

    Please update these properties and…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Feedback has any value?

    We are giving feedback on various products and services.
    Customer portal is the most frustrating one.

    Voted on numerous items but I see no value because there is no progress.

    Is there a place where OSIsoft can post what they are improving/improved based on the feedback here?
    If there is no such thing then I see no value giving feedback.
    Transparency is missing?

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add user ability to reply to chatter

    Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

    7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Remove Idea from Create Content on PI Square

    PI Square users can still create Ideas. Remove this option or redirect to this site

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Automatic case creation for license generation error

    As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact technical support manually when experiencing a license generation error.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  17. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    60 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow following articles to see when it is validated or has been updated

    Need to ability to subscribe for updates to the article for when a fix has been found/validated - get notifications on bug status, as well as any available workarounds.
    This is especially important for non-validated articles

    5 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow users to see number of consumed/available service days

    When looking at service activity details on the customers portal, I would like to see the number of ordered service days as well as the number of already delivered service days for this particular service activity.

    3 votes
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    0 comments  ·  Services  ·  Flag idea as inappropriate…  ·  Admin →
  20. Redirect www.my.osisoft.com to my.osisoft.com

    This idea is similar to https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com.

    Currently, both https://www.my.osisoft.com and https://my.osisoft.com lead to the same page. This is fine from a functionality standpoint, but from a search engine optimization standpoint, this is bad, since the pages count as 2 different pages, even though their content is the same. The traffic is split between 2 pages, giving you 2 low-ranking pages instead of 1 high-ranking page.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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