Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC20 votes
Would like to better understand the types of situations in which someone would want to create a NOC case.
Add a section to the customer profile with their SSO username so they know how to log onto FTP.2 votes
It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.3 votes
We would like to hear from you about the use cases for this request.
Currently, only a “Super User” or an “Admin” can generate a PI Server License file. “Download User” cannot.
“Download User” can download all software and files (including the PI Server exe), but with no ability to generate the required PI Server License file (see this KB Article for details on portal profile permissions: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=What-is-a-Customer-Portal-user-profile) .
Without the ability to generate a PI Server license file, the Download User cannot install a new instance of the PI Server. Does that satisfy the request?
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