Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

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  1. Access Customer Portal with customer SSO authentication

    My customer would like to be able to access the OSISoft Customer portal using THEIR SSO infrastructure. This saves the user having to sync passwords, and also mean that the password policy of the end-user is applied. Preferably a user would be entered into a user group in the customer domain, and that would mirror OSIsoft customer portal access.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Update and standardize the icon of install kits

    The attached image shows the icons for 2 install kits. Most install kits use the top icon, and, to my knowledge, only PI System Management Tools uses the bottom icon.

    The top icon uses the correct OSIsoft logo but has a border around the logo and does not use anti-aliasing. The bottom icon uses a lighter shade of blue for the OSIsoft logo but is borderless and uses anti-aliasing to smooth the edges of the OSIsoft logo. Both icons also use different shield icons.

    For all install kits, please use a single borderless icon that uses anti-aliasing and the correct…

    1 vote
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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  3. Centralize the recognition of outstanding contributors to the PI community

    There are posts on PI Square such as the Security Hall Of Thanks and the All-Star announcement posts that recognize outstanding contributors to the PI community. However, these posts are scattered and older posts are difficult to find. Also, there were some years where All-Stars were announced at a live event but there is no corresponding PI Square post.

    Please consider centralizing the recognition of outstanding contributors to the PI community. The recognition does not necessarily have to all be on a single web page, as long as there is some central web page that allows you to easily reach…

    1 vote
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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  4. Expand Truncated Fields

    Customer often comes across truncated fields with no way to read the entire field which sometimes has a version on the hidden end. Wondering if fields could be resizable or resize window width.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow executables to be unzipped programatically

    We (and I'm sure others) are starting to have our PI Systems created automatically via pipelines like Azure DevOps. Right now to get our automations to be able to install most software, we have to manually unzip and and load the unzipped files onto a share that can then be installed. I have not found a way to be able to programmatically unzip the installation exe's. It would be great if this were possible so we could remove one more touch point.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide a chronological timeline of releases that goes back at least 2 years.

    I was reviewing one of OSI's newsletter articles published earlier this year with a colleague. It said:

    "On April 14th, OSIsoft released several patches and PI System component upgrades that are available for download now. The focus of these releases is to improve the reliability and security of our products. In addition to bug fixes, these releases contain security enhancements to: ..."

    That's all well and good, but when I went to the OSI website to check which products contained those bug fixes, and which needed to be updated, I had a lot of trouble getting to that information. The…

    5 votes
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    2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Use renewable energy to power OSIsoft's websites

    The Green Web Foundation keeps track of which web hosting services are "green" (https://www.thegreenwebfoundation.org/). When I check some of OSIsoft's websites, it is not clear if they are hosted "green" or not.

    For OSIsoft's websites that are not hosted green, please consider hosting them green, either by changing the hosting company or suggesting to the current hosting company that they use a greater proportion of renewable, low-carbon energy.

    For the websites that are already hosted green, it would be good to inform The Green Web Foundation of this so that they can update their database.

    When enough of…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. sort sites alphabetically by site name

    Customer has many sites (over 60). The dropdown is not intuitive as the legal name is not constant (and not editable), and the list is sorted by alphabet on the legal name. Can we provide the ability to be able to sort sites alphabetically by site name instead of by legal affiliate name in the customer portal? (and other sorts would be nice to have as well)

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Archive all PI Square projects

    All of the PI Square projects have been completed for a long time now and there is essentially no reason for anyone to continue participating in these projects. However, some new PI Square users post questions in the projects, thinking that they will get an answer. Please archive the projects to help prevent this.
    https://pisquare.osisoft.com/placess?filterID=all%7Eobjecttype%7Eobjecttype%5Bproject%5D

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add support for TLS 1.3

    Please add support for TLS 1.3 to partners.osisoft.com so that it loads more quickly and more securely.

    1 vote
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    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add support for TLS 1.3

    Please add support for TLS 1.3 to customers.osisoft.com so that it loads more quickly and more securely. The home page is already very slow to load. Need every speed boost that we can get.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Replace insecure HTTP links on my.osisoft.com

    On https://my.osisoft.com/, the "Partner Access to Customer Portal" link uses HTTP. Please change this to HTTPS.

    Also, in the page's source code, there is an HTTP link for "How to Manage a Case". This text and its link were either not fully coded or not fully deleted. Please do something about this. This extra text takes up space and adds to the page load time. Also, incomplete deletions like these may expose information that OSIsoft cannot afford for the public to see, much like the story of Microsoft Word's Fast Save feature.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Redirect picoresight.com to osisoft.com

    This idea is similar to these:
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/40846414-redirect-www-my-osisoft-com-to-my-osisoft-com

    Currently, picoresight.com leads to the same page as osisoft.com. Users will not care which version they are using, but to search engines, these are 2 separate web pages. 2 identical pages will always rank lower than just 1 page. Please redirect picoresight.com to osisoft.com to solve this SEO blunder.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Submit picoresight.com for HSTS preloading

    picoresight.com simply leads to a page that is identical to OSIsoft's home page, and to my knowledge, the domain is not used much. This should make it nearly risk-free to submit for HSTS preloading, which will force clients to connect to it using only HTTPS.
    https://hstspreload.org/?domain=picoresight.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Revise the EA Software page

    Page in question:
    https://www.osisoft.com/enterprise-agreement-software-services/

    What's wrong with it:
    • "Tech Support Webpage" link needs to be replaced
    • "Datalink" should be "DataLink"
    • "Logger(" should be "Logger ("
    • "Batchview" should be "BatchView"
    • "Active View" should be "ActiveView"
    • "Alarm View" should be "AlarmView"
    • "ProfileView" should be "ProfileView"
    • "Arc GIS" should be "ArcGIS"
    • "EA", "SRP", and "CoE" are never written out in full. There is also no link to provide more information on what SRP and CoE are.
    Links:
    https://www.osisoft.com/support/support-services/software-reliance-program/
    https://www.osisoft.com/support/value-of-enterprise-wide-deployment/support-for-ea/center-of-excellence/
    • The PDF in "EA service packages can be accessed here" contains just a single…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add support for HTTP/2 on both the Customer Portal and the Partner Portal

    Currently, both the Customer Portal and the Partner Portal support only HTTP/1.1. Please add support for HTTP/2 for both of these sites. This will make them load faster and will hopefully solve the complaints about their slow load times.

    The links below test the 2 portal websites for HTTP/2 support:
    https://http2.pro/check?url=https%3A//customers.osisoft.com/
    https://http2.pro/check?url=https%3A//partners.osisoft.com/

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Do not wipe nicknames on products page

    "The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support

    I would like to submit an enhancement request to not overwrite the customer's nicknames (maybe just append to them?). Having the name of the associated VM in our nicknames is MUCH more useful than somebody's email address who may or may not ever login to either the PI server or this portal. (We currently have 13 serial #s)

    Backstory:
    In May, I spent several hours tracking down PI server names and matching them with serial #s…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  18. Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

    As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade.

    Currently it is possible to search on the Customer Portal for the Work Item Number from the Release Notes and find the corresponding Known Issue article, but since the Work Item Number is not a visible field on the article itself it is not clear whether I am looking at the correct article.

    8 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  19. Mark all OSIsoft employees with the OSIsoft logo on PI Square

    On PI Square, many OSIsoft employees do not have the OSIsoft logo beside their name. This is the equivalent of a sales clerk looking like a customer. When customers see the logo, they know that they can ask more in-depth questions and ask about releases and fixes, and they know that anything that the person posts is trustworthy (hopefully). When customers do not see the logo, it delays the establishment of trust, and if the employee messes up, it can result in harsher backlash from the customer.

    Please mark all OSIsoft employees with the OSIsoft logo on PI Square. Also,…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Combine the duplicated example in PI Square's Terms Of Use

    In PI Square's Terms Of Use, under "13. Communication Services", there is an example that says:

    • Use, download or otherwise copy, or make available (whether or not for a fee) to a person or entity: any directory of users of the Services or other user or usage information or any portion thereof;

    However, later on, there is a nearly identical example where the only difference is that "make available" is replaced with "provide". Please combine these examples and state both "make available" and "provide" in the same example.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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