myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.
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  1. I need to see security bulletins pushed to my immediate attention

    As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could have hundreds of non-alert related items. Please strongly consider letting me sign-up for proactive timely email alerts, an RSS feed or some function that saves time to get these security alerts to me so that I can protect my critical infrastructure.

    1 vote
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  2. Improve Product Search

    Remove the need to know in which sub-group a product is hiding. If I for example want to install the PI System Connector, the Connector Relay,and the DCM, I first have to find out that the Connector and the Relay are in the PI Collection Suite, while the DCM is in the top level downloads. There is no overall product search that would show me where a specific product can be found.

    1 vote
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer Success Manager Portal View

    As a CSM I would like to be able to view a customer's Portal, as if I were a customer, without impersonating a customer user. My vision is that I could use this to review customer tech support cases in meetings with the customer, as well as their success objectives. The internal views of the success objectives have information that the customer should not see and therefore are not usable during meetings.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make the bottom of the download window reachable

    I complained in the suggestion below that the download window should be bigger to make better use of the available screen space.
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37446745-full-size-download-window

    Thank you for addressing this. However, now the window extends beyond the bottom of the screen and I can't see the bottom of the download window, even when I scroll. In a sense, this is worse because I can't use the window properly anymore.

    Please make the download window adapt to the size of the browser window so that none of it is cut off but the usage of screen space is still optimized, or allow the…

    3 votes
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    1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make it easier to find products in the customer portal

    Finding products is a real pain. It would be much easier if you were to let me search for products first, then show me where they are licensed in the sites/servers that I belong to, and in the same screen show me if the licenses are current. Right now, I have to know the PI Server number to do anything, and I have ot know where a product is related to a PI Server number.

    3 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  6. Clarify "My NOC Cases" and "All NOC Cases"

    The Customer Portal allows you to filter for "My NOC Cases" and "All NOC Cases". These should be reworded to "My Open NOC Cases" and "All Open NOC Cases", otherwise a customer may try to use these filters to find closed NOC cases, only to be disappointed and confused.

    1 vote
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    STARTED / IN DEVELOPMENT  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a visual indicator for permissions denied due to the user's profile

    By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users see a lack of product install kits. This leads to some users thinking something is wrong with the portal as opposed to thinking it is permissions. It would be nice if there were an indicator or hover text such as "Your profile <profile> does not have license generation permission. Please contact your Admin User, noted on the My Profile > My…

    4 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make the sign-out page more useful

    Currently, the sign-out page is a dead end. The privacy policy page is the only page linked from it. Please consider either redirecting the user to a more useful page a few seconds after the sign-out page appears or making the sign-out page more useful by adding links to pages that the user might want to visit next.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add support for two-step verification

    The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility.

    Please add support for two-step verification to decrease the chances of a successful "hack" into a user's account. A successful hack would reveal a lot of confidential information and allow the hacker to mooch the PI programs.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Eliminate the need to scroll on the sign-in page

    On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the background (e.g. https://login.live.com/).

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Software download window needs redesigned

    The window to download software does not work well. I struggle to even reach the check box for license agreement and the button to start the download. I don't know if it scaling or what, but it was almost unusable.

    4 votes
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    2 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    56 votes
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    7 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Filing an EA Tech Support case for a specific site

    Since EA software licenses are managed on the EA virtual site, they are losing the ability to track cases filed against products as well as a site or sites. They would like to be able to track these items against both, as well as filter against both.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Attach my site's architecture diagram

    I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Order the version numbers

    When you go to create a new case online, you must choose the version number of the program. Please make sure that the versions are always in order. For example, for PI DataLink, the version numbers are listed in descending order, which is fine, but then 2019 was sloppily appended at the bottom of the list, even though it should be at the top.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

    When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so customers can expand the pop-up screen and see where to upload the MSF file or make the pop screen larger.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Please don't show me older expired product licenses

    It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  18. Admin action distributed to multiple admins

    My sites typically have multiple admins, who are responsible for adding / removing / updating user lists. It would be great if there was a way to queue or distribute admin actions for a site across all the admins for that site. Example, a new user calls technical support and a case is opened for an admin to add them as a user, it would be great if that was shared across the admins and not specific to one admin, as that admin may not be available.

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Please restore all old Knowledge Base articles.

    Please restore all old Knowledge Base articles in the new CMS.

    There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started.

    I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.

    15 votes
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    2 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →

    We are still in the process of updating and migrating valid KB articles into the Customer Portal and apologize for any inconvenience trying to find them. If there is a particular KB or procedure you are having difficulty finding, please do not hesitate to contact our Tech Support staff.

  20. Provide useable downloadable data for analyzing past NOC calls

    While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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