myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

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  1. Replace insecure HTTP links on my.osisoft.com

    On https://my.osisoft.com/, the "Partner Access to Customer Portal" link uses HTTP. Please change this to HTTPS.

    Also, in the page's source code, there is an HTTP link for "How to Manage a Case". This text and its link were either not fully coded or not fully deleted. Please do something about this. This extra text takes up space and adds to the page load time. Also, incomplete deletions like these may expose information that OSIsoft cannot afford for the public to see, much like the story of Microsoft Word's Fast Save feature.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Redirect picoresight.com to osisoft.com

    This idea is similar to these:
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com
    https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/40846414-redirect-www-my-osisoft-com-to-my-osisoft-com

    Currently, picoresight.com leads to the same page as osisoft.com. Users will not care which version they are using, but to search engines, these are 2 separate web pages. 2 identical pages will always rank lower than just 1 page. Please redirect picoresight.com to osisoft.com to solve this SEO blunder.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Submit picoresight.com for HSTS preloading

    picoresight.com simply leads to a page that is identical to OSIsoft's home page, and to my knowledge, the domain is not used much. This should make it nearly risk-free to submit for HSTS preloading, which will force clients to connect to it using only HTTPS.
    https://hstspreload.org/?domain=picoresight.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Revise the EA Software page

    Page in question:
    https://www.osisoft.com/enterprise-agreement-software-services/

    What's wrong with it:
    • "Tech Support Webpage" link needs to be replaced
    • "Datalink" should be "DataLink"
    • "Logger(" should be "Logger ("
    • "Batchview" should be "BatchView"
    • "Active View" should be "ActiveView"
    • "Alarm View" should be "AlarmView"
    • "ProfileView" should be "ProfileView"
    • "Arc GIS" should be "ArcGIS"
    • "EA", "SRP", and "CoE" are never written out in full. There is also no link to provide more information on what SRP and CoE are.
    Links:
    https://www.osisoft.com/support/support-services/software-reliance-program/
    https://www.osisoft.com/support/value-of-enterprise-wide-deployment/support-for-ea/center-of-excellence/
    • The PDF in "EA service packages can be accessed here" contains just a single…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add support for HTTP/2 on both the Customer Portal and the Partner Portal

    Currently, both the Customer Portal and the Partner Portal support only HTTP/1.1. Please add support for HTTP/2 for both of these sites. This will make them load faster and will hopefully solve the complaints about their slow load times.

    The links below test the 2 portal websites for HTTP/2 support:
    https://http2.pro/check?url=https%3A//customers.osisoft.com/
    https://http2.pro/check?url=https%3A//partners.osisoft.com/

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Do not wipe nicknames on products page

    "The yearly partner fees renewal generated new server objects in our database, so that is why you are not seeing the previous nicknames."-OSIsoft support

    I would like to submit an enhancement request to not overwrite the customer's nicknames (maybe just append to them?). Having the name of the associated VM in our nicknames is MUCH more useful than somebody's email address who may or may not ever login to either the PI server or this portal. (We currently have 13 serial #s)

    Backstory:
    In May, I spent several hours tracking down PI server names and matching them with serial #s…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Expose Known Issue (also known as Bug or Work Item) number on the Customer Portal

    As a customer, I would like to be able to see the Work Item Number from the Release Notes on the corresponding Customer Portal Known Issue article so that I can read more detailed information on it to determine whether to upgrade.

    Currently it is possible to search on the Customer Portal for the Work Item Number from the Release Notes and find the corresponding Known Issue article, but since the Work Item Number is not a visible field on the article itself it is not clear whether I am looking at the correct article.

    3 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  8. Mark all OSIsoft employees with the OSIsoft logo on PI Square

    On PI Square, many OSIsoft employees do not have the OSIsoft logo beside their name. This is the equivalent of a sales clerk looking like a customer. When customers see the logo, they know that they can ask more in-depth questions and ask about releases and fixes, and they know that anything that the person posts is trustworthy (hopefully). When customers do not see the logo, it delays the establishment of trust, and if the employee messes up, it can result in harsher backlash from the customer.

    Please mark all OSIsoft employees with the OSIsoft logo on PI Square. Also,…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Combine the duplicated example in PI Square's Terms Of Use

    In PI Square's Terms Of Use, under "13. Communication Services", there is an example that says:

    • Use, download or otherwise copy, or make available (whether or not for a fee) to a person or entity: any directory of users of the Services or other user or usage information or any portion thereof;

    However, later on, there is a nearly identical example where the only difference is that "make available" is replaced with "provide". Please combine these examples and state both "make available" and "provide" in the same example.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Move known issues out of My feed and as a separate item under Quick Links

    Turning on known issues for My Feed is an utter fail. Just provide it as a quick link and add filters by product

    1 vote
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  11. Show nick names I have added on Product page along with serial numbers for case creation

    I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number.

    When I create a case and have to choose a server - bring over that nick name as well instead of just serial numbers.

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove question marks in PI Vision's system requirements

    The offending lines of text are:

    This release?will work with?PI AF 2010 (2.2) but PI AF 2012 R2 (2.5.2) or above?is strongly recommended.?A PI AF Server is mandatory to install?PI Vision.

    Attribute value filtering in the search used in Collections or in the dynamic search criteria for tables?requires?PI AF 2017 (2.9.0.8065) or later.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add a scroll bar to the System Requirements window

    The system requirements for PI Server, PI Data Archive, PI Asset Framework, and PI Vision do not fit within the System Requirements window. This is fine, but please add a scroll bar so that there is some indication that there is more content. Also, some laptop users prefer to drag around a scroll bar instead of using 2-finger scroll.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  15. Enable filtered searches for users across many pages on My Team

    As an Admin User, I have to manage many hundreds of users on My Team section. When I need to assign a new site to a user or change the user profile (to Download User for instance), I need to find this user across many pages. I cannot search for that user in the filter box since this field only filters for the current page on which they are only few users. If my user is listed further pages down, I need to navigate through all the pages of users before finding this user.

    The goal of this feedback is…

    4 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide Release Notes that consolidate all past product changes

    When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version not mentioned in the release notes. Because of this, there should be a consolidated Release Notes for each product that covers all the past versions.

    5 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Redirect www.my.osisoft.com to my.osisoft.com

    This idea is similar to https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com.

    Currently, both https://www.my.osisoft.com and https://my.osisoft.com lead to the same page. This is fine from a functionality standpoint, but from a search engine optimization standpoint, this is bad, since the pages count as 2 different pages, even though their content is the same. The traffic is split between 2 pages, giving you 2 low-ranking pages instead of 1 high-ranking page.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Replace a blurry AF picture

    Please replace the blurry AF picture is on this page: https://www.osisoft.com/partners/

    Lossy compression should never be used on images that are mostly text or on diagrams, or if it is used, the quality should be high.

    (BTW, the "AF", in this case, does not stand for "Asset Framework" 😛)

    1 vote
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    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Write a KB article that explains confusing PI terms

    OSIsoft uses many synonyms and similar-sounding terms. This can get confusing, especially for beginners. Please write a KB article outlining some of these confusing terms.

    For example:
    • Archived = historized = stored/saved in PI
    • Backfill = backdate = perform history recovery
    • "PI Point" and "tag" are often used interchangeably because each PI Point has a tag attribute that uniquely identifies it
    • "Event" is used in 2 different ways: the combination of timestamp and value that is saved to a PI Point, and a real-life occurrence corresponding to an Event Frame
    • A PI Integrator is a…

    1 vote
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  20. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    5 votes
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    PLANNED  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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