myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

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  1. Show nick names I have added on Product page along with serial numbers for case creation

    I don't think anyone knows all the serial numbers for their PI archive servers. On the products page I have added nicknames to the archive server entries so I know which server is which serial number.

    When I create a case and have to choose a server - bring over that nick name as well instead of just serial numbers.

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Remove question marks in PI Vision's system requirements

    The offending lines of text are:

    This release?will work with?PI AF 2010 (2.2) but PI AF 2012 R2 (2.5.2) or above?is strongly recommended.?A PI AF Server is mandatory to install?PI Vision.

    Attribute value filtering in the search used in Collections or in the dynamic search criteria for tables?requires?PI AF 2017 (2.9.0.8065) or later.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add a scroll bar to the System Requirements window

    The system requirements for PI Server, PI Data Archive, PI Asset Framework, and PI Vision do not fit within the System Requirements window. This is fine, but please add a scroll bar so that there is some indication that there is more content. Also, some laptop users prefer to drag around a scroll bar instead of using 2-finger scroll.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Enable filtered searches for users across many pages on My Team

    As an Admin User, I have to manage many hundreds of users on My Team section. When I need to assign a new site to a user or change the user profile (to Download User for instance), I need to find this user across many pages. I cannot search for that user in the filter box since this field only filters for the current page on which they are only few users. If my user is listed further pages down, I need to navigate through all the pages of users before finding this user.

    The goal of this feedback is…

    4 votes
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    0 comments  ·  Search  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide Release Notes that consolidate all past product changes

    When assessing upgrades, we look at product enhancements found in the Release Notes. This proves difficult when the Release Notes only mention the product enhancements for the adjacent product releases and we are upgrading from an older version not mentioned in the release notes. Because of this, there should be a consolidated Release Notes for each product that covers all the past versions.

    5 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Redirect www.my.osisoft.com to my.osisoft.com

    This idea is similar to https://feedback.osisoft.com/forums/920320-myosisoft/suggestions/37158085-301-redirect-myosisoft-com-to-my-osisoft-com.

    Currently, both https://www.my.osisoft.com and https://my.osisoft.com lead to the same page. This is fine from a functionality standpoint, but from a search engine optimization standpoint, this is bad, since the pages count as 2 different pages, even though their content is the same. The traffic is split between 2 pages, giving you 2 low-ranking pages instead of 1 high-ranking page.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Replace a blurry AF picture

    Please replace the blurry AF picture is on this page: https://www.osisoft.com/partners/

    Lossy compression should never be used on images that are mostly text or on diagrams, or if it is used, the quality should be high.

    (BTW, the "AF", in this case, does not stand for "Asset Framework" 😛)

    1 vote
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    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Write a KB article that explains confusing PI terms

    OSIsoft uses many synonyms and similar-sounding terms. This can get confusing, especially for beginners. Please write a KB article outlining some of these confusing terms.

    For example:
    • Archived = historized = stored/saved in PI
    • Backfill = backdate = perform history recovery
    • "PI Point" and "tag" are often used interchangeably because each PI Point has a tag attribute that uniquely identifies it
    • "Event" is used in 2 different ways: the combination of timestamp and value that is saved to a PI Point, and a real-life occurrence corresponding to an Event Frame
    • A PI Integrator is a…

    1 vote
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  10. Stop advertising superseded products

    The page linked below is a major source of confusion for anybody new to PI (e.g. me at the time).
    https://www.osisoft.com/pi-system/pi-capabilities/product-list/

    The list is not only long, but there is also overlap between the functionality of some products. There are 29 "products" listed, and of those, 9 of them have been superseded:
    • Advanced Computing Engine (ACE)
    • Batch
    • Performance Equations (PE)
    • PI BatchView
    • PI Interfaces
    • PI Interfaces for System Monitoring
    • PI ProcessBook
    • PI WebParts
    • Totalizers

    Please revise this page to eliminate mentions of superseded products. This will help both new PI administrators…

    5 votes
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    PLANNED  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Write a KB article that shows the succession of products

    OSIsoft has made many products over the years, and many of those products have been deprecated and/or succeeded. The deprecation/succession documentation is currently scattered.

    Based on personal experience, this is extremely confusing for someone new to the PI system. Some newbies might set up a PI system using older products, only to learn later that they should have never used those products and that they should migrate to a newer product. The more cautious newbies will be confused as to why so many products overlap in function, and each one will need to do their own research to find out…

    3 votes
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    1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  12. Update & standardize the properties of OSIsoft programs in Programs And Features

    In Programs And Features in the Control Panel, many of the properties of OSIsoft's programs are unnecessarily inconsistent between programs. See the attachment. This is confusing for the user, makes it more difficult for the user to navigate the programs after a property is sorted, and comes across as sloppy.

    The values of the properties also need to be updated. For example, techsupport@osisoft.com is no longer the preferred way to contact OSIsoft. The links should be updated to avoid dependence on redirects (e.g. HTTP links will redirect to HTTPS and techsupport.osisoft.com will redirect to my.osisoft.com).

    Please update these properties and…

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Contact Amazon to improve CloudFront's security, which will secure myOSIsoft downloads

    OSIsoft's products are hosted on CloudFront, which currently scores a B out of a maximum of A+ on the Qualys SSL Server Test (https://www.ssllabs.com/ssltest/analyze.html?d=d3ge87uu8tftqp.cloudfront.net) due to still supporting TLS 1.0 and TLS 1.1.

    OSIsoft customers that are using very old browsers (which they shouldn't) are at risk of a man-in-the-middle attack, where the attacker can serve the customer a malicious install kit, get the install kit for free, etc.

    In addition, other changes can be made to make the downloads not only more secure, but also faster. Please contact Amazon to make the changes listed below. The concerns…

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow user to export user configurations from My Teams page to a file

    As an Admin User, I would like to be able to export a list of all users under the My Teams section of the Customer Portal with information including the user's name, e-mail address, profile, active status, and the sites with which they are associated so that I can better administer my organization's myOSIsoft user base.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make Product Release notes public so IT can see what's changed before installation

    "Make product release notes public so that when IT Dept is assessing whether to install updates we can see what has changed. Now I have to chase other parties to get them to login and then send me release notes to review."

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve MSF mismatch instruction

    Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has uploaded an incorrect MSF and a correct MSF will resolve the issue which may not be true.

    Recommend to change to "Please check that you have generated the MSF on the correct machine and uploaded the correct one. Then open a support ticket and state the reason for a new license in the support ticket by selecting the option below"

    5 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automatic case creation for license generation error

    As a admin user, when experienced an error during license generation, I would like a technical support case created automatically on my behalf. And a representative from OSIsoft to contact me regarding the error. Currently, I need to contact technical support manually when experiencing a license generation error.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  18. "My NOC Cases" should show any NOC cases at sites for which I am a NOC Contact

    As a user who is a NOC Contact, under "My NOC Cases" I would like to see NOC cases for any site for which I am a NOC Contact regardless of whether I am specified as the primary contact on the case. This is so that I can keep track of any NOC cases only at the sites for which I am a NOC Contact (not at sites with which I am associated but am not a NOC Contact) to ensure they are being handled.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Allow all NOC contacts to receive all updates for NOC cases at their site

    As a NOC Contact for my site, I would like to receive all case updates for all NOC cases at my site regardless of whether another NOC Contact has already responded. This is so that I can follow the case and ensure that it is being handled. Currently I have to look on the Portal to see whether a specific contact has been assigned.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Drop support for TLS 1.1 and weak cipher suites on feedback.osisoft.com

    This feedback website currently scores a B out of a maximum of A+ from Qualys's SSL Server Test:
    https://www.ssllabs.com/ssltest/analyze.html?d=feedback.osisoft.com

    Please drop support for TLS 1.1 and the weak cipher suites for TLS 1.2 to improve the security of the feedback website and bring the score up to A+.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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