myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.
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  1. Correct the escaping of characters in migrated cases

    In migrated cases, what was originally \ and " now appear as \\ and \", respectively. Please restore the escaped characters to how they originally appeared.

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Increase the spacing between the tabs

    Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window width. Set a minimum and maximum gap size and let the tabs get close only when there is not enough room.

    Home Products Cases Services Success Objectives Quotes Reports Contact Us Quick Links

    4 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Include the article title in the web page title

    Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title like how it was before the myOSIsoft days.

    9 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow users to browse >2 pages of cases to view older cases

    Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not anymore.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add a space between the first name and last name in the description of migrated cases

    In migrated cases, the description appears as:
    Note: This case has been opened by the following person - KennethBarber

    There should be a space between the first name and the last name.

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Change "CaseDetail" to "Case Detail" in the title of case pages

    When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail".

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    18 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Drop support for TLS 1.1 and weak cipher suites on customers.osisoft.com

    This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test.
    https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow user-configured custom names for sites on the Customer Portal

    I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometimes the same for several sites. This request is similar to how we can nickname Product licenses on the Customer Portal Products page.

    9 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    5 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. More clearly differentiate Deactivated users on My Team page

    Currently the Active status slider on the My Team page is greyed out for one of three reasons:
    1) The user has been deactivated
    2) You do not have permissions to deactivate the user
    3) The user is yourself (so that you do not accidentally remove yourself)

    It would be nice if deactivated users were more clearly differentiated, perhaps in white instead of grey.

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Improve performance of Product Page Quick Find search

    Searching within specific products for downloads seems to attempt a search or filter after each letter I type. For larger packages such as PI Collection Suite, searching in "All Versions" is noticeably slow to return results because of this.

    4 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes
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    PLANNED  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    13 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. State the supported browser more clearly on mainpage

    It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported.
    Currently when customer access customer portal, it is hard to know what browsers are supported right off the bat.
    We do have a KB article that IE11 is not supported but that is a few level deeper. Confusion will be reduced.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    14 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Easy access to quotes.

    I have to submit POs before I can download the quote shown in the window. Can this be more intuitive?

    3 votes
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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  18. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    9 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Test your changes before put them online

    i lost my access and as such i cannot opencase or read a lb.

    Nice work:((

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    6 votes
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    NEEDS MORE DISCUSSION  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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