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We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

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  1. Auto select case language depends on site location when creating an case.

    Please let customer portal to auto-detect case language when customer creating a new case. In many circumstances, the customer will ignore the language preference, and the case will push to PSE that support different language.

    2 votes
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    We’ll send you updates on this idea

    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow to attach files when opening a new case

    As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able to attach files using a new post on the case or on the Attachments tab.

    51 votes
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    3 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →

    OSIsoft looked into this request but due to limitations with the platform we are using (for the Customer Portal), we are unable to change the current behavior, even with custom code. Unfortunately, the case must first exist in order for attachments to be added to it.

    For now, you can upload attachments to cases, but you must first submit the case. After you submit your case, click “View Case” and “Attachments” and upload attachments.

    We apologize that we are unable to address this request.

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