myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.
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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    126 votes
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    RESEARCHING / EVALUATING  ·  18 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    71 votes
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    4 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    56 votes
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    7 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    27 votes
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    RESEARCHING / EVALUATING  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    20 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please restore all old Knowledge Base articles.

    Please restore all old Knowledge Base articles in the new CMS.

    There is a lot of Information in these articles and often resolutions to older user's questions simply refer to the appropriate KB article (which is in almost all cases not available). The current policy of uploading a KB article by request takes too long to be helpful in most situations and it might not apply to the problem at hand, so another round of request-upload-review is started.

    I understand that you want to build a better knowledge base, but discarding all "old knowledge" is not helpful.

    15 votes
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    2 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →

    We are still in the process of updating and migrating valid KB articles into the Customer Portal and apologize for any inconvenience trying to find them. If there is a particular KB or procedure you are having difficulty finding, please do not hesitate to contact our Tech Support staff.

  7. Allow option to opt-in to e-mail notifications when my case is updated via posts

    When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

    14 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. system requirements

    Product Search

    Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

    12 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    12 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    10 votes
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    RESEARCHING / EVALUATING  ·  2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    10 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  12. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    9 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    9 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. "Close case" option for all cases

    I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

    8 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow user-configured custom names for sites on the Customer Portal

    I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometimes the same for several sites. This request is similar to how we can nickname Product licenses on the Customer Portal Products page.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. State the supported browser more clearly on mainpage

    It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported.
    Currently when customer access customer portal, it is hard to know what browsers are supported right off the bat.
    We do have a KB article that IE11 is not supported but that is a few level deeper. Confusion will be reduced.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Make the portal pages 16:10 - not 4:3

    This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?

    7 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Include the article title in the web page title

    Currently, the title of the web page of any KB article is "Knowledge". Anyone that bookmarks the link needs to rename the bookmark to include the title of the article. Please save the user some time and have the article title in the web page title like how it was before the myOSIsoft days.

    7 votes
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    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  19. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    6 votes
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    NEEDS MORE DISCUSSION  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Provide useable downloadable data for analyzing past NOC calls

    While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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