myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

How can we improve myOSIsoft?

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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    112 votes
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    RESEARCHING / EVALUATING  ·  17 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    64 votes
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    4 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Resize columns

    Some fileds have more characters than shown on the portal. It would be good if that could resize automatically or at least give the user a way to manually adapt the size

    57 votes
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    RESEARCHING / EVALUATING  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Allow to attach files when opening a new case

    As a customer I would like to be able to attach images, logs and all relevant information on the moment that I create a case. Today when a customer creates a new case he is able only to write text on the Case Form. And only after that he is able to attach files using a new post on the case or on the Attachments tab.

    51 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  5. Show me a feed of recent alerts and releases

    Each month I have to show that there aren’t any alerts or releases that affect our products. Can you show me a list of recent alerts or releases or patches?

    48 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Permit hiding deactivated users

    As an Admin User, I would like to the ability to filter the users on the My Team page to not display Deactivated users unless I explicitly select to show them. Otherwise my list of users will become hard to manage, and currently the only workaround is to click the Active column header to sort by Active status.

    45 votes
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    RESEARCHING / EVALUATING  ·  5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. My Feed on the Customer Portal Home Page does not show enough characters in the title of items

    As a Customer Portal User I need to be able to see more of the title of the alerts and other items subscribed to in my Feed to be able to easily discern the importance or relevance of the listing.

    32 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Broken links from PI Square to be corrected

    In PI Square there are lot of techsupport links to knowledgebase, downloads and other articles. A proper redirection to be applied for those to sustain the hyperlinks

    22 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    20 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    18 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow option to opt-in to e-mail notifications when my case is updated via posts

    When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

    13 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    12 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    10 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. Right click to open a new tab

    It would be good if we could use the right click to open new tabs in case you need to check different cases for example

    9 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Google searches that include OSIsoft KBs fail to route to the document

    OSIsoft KB articles are not routing to the destination documents with the myOSIsoft revamp. Will add KBs as I encounter them.

    https://techsupport.osisoft.com/Troubleshooting/KB/KB00380

    8 votes
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    RESEARCHING / EVALUATING  ·  3 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow user-configured custom names for sites on the Customer Portal

    I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometimes the same for several sites. This request is similar to how we can nickname Product licenses on the Customer Portal Products page.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    8 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make the portal pages 16:10 - not 4:3

    This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?

    6 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. "Close case" option for all cases

    I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

    6 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
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