myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.
  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    20 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEEDS MORE DISCUSSION  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Segment access to PI Client software downloads

    It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →

    We would like to hear from you about the use cases for this request.

    Currently, only a “Super User” or an “Admin” can generate a PI Server License file. “Download User” cannot.

    “Download User” can download all software and files (including the PI Server exe), but with no ability to generate the required PI Server License file (see this KB Article for details on portal profile permissions: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=What-is-a-Customer-Portal-user-profile) .

    Without the ability to generate a PI Server license file, the Download User cannot install a new instance of the PI Server. Does that satisfy the request?

  4. Add SSO username to profile

    Add a section to the customer profile with their SSO username so they know how to log onto FTP.

    2 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEEDS MORE DISCUSSION  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA
COMPLETED