Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC23 votes
Would like to better understand the types of situations in which someone would want to create a NOC case.
It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.9 votes
We would like to hear from you about the use cases for this request.
Currently, only a “Super User” or an “Admin” can generate a PI Server License file. “Download User” cannot.
“Download User” can download all software and files (including the PI Server exe), but with no ability to generate the required PI Server License file (see this KB Article for details on portal profile permissions: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=What-is-a-Customer-Portal-user-profile) .
Without the ability to generate a PI Server license file, the Download User cannot install a new instance of the PI Server. Does that satisfy the request?
Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
I have had the reason explained by customer support, but even the reason doesn't make sense!6 votes
Add a section to the customer profile with their SSO username so they know how to log onto FTP.5 votes
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