Reformat software download search
To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.
Can this be streamlined as a single search similar to the previous Tech Support website?
I mailed my EA Account Manager about this and he pointed me to a KB article for how to search the new site.
You have to be kidding me. A KB article on how to setup a connector or reprocess archives but how to search for software? Poorly done OSI!
Yara Kanawati commented
The “My Download” list is also very hard to navigate. And it is amplified as some products get bundled into new names at the same time.
A search for downloadable products was much simpler on the previous site (Tech Support).
Placing a search option by type is much simpler and more objective.
Is there no longer a way to see release notes and documentation for a product before you purchase it? This new portal is a mess!
Second this. It is almost impossible to search for things now unless you know where to look. Not sure what the use for grouping it into each license package is...
Alejandro Molano commented
Agreed. Three of my EA customers are struggling with the searching capabilities of the new customer portal.
Agreed. previous tech support site was a significant improvement over the previous version when it came to finding software and documentation. This version not so much.