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Reformat software download search

To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

Can this be streamlined as a single search similar to the previous Tech Support website?

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Bryan Klosiewicz shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

17 comments

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  • VikramThakur commented  ·   ·  Flag as inappropriate

    We really need to be able to search the metadata within each package. The names are not distinct enough or there is not enough guidelines in order for us to quickly find downloads.

  • fburrows commented  ·   ·  Flag as inappropriate

    The Search function does not work when trying to find a download.....you have to know where to look to find something. This seems to be the "New Coke" concept and OSI needs to go back to Classic Coke.

  • twillis commented  ·   ·  Flag as inappropriate

    Software Downloads should be as simple as, log onto you SSO, click on Product > Software Installation Download > (either type in the software name, i.e. Data Archive, AF Client, etc and select the version you want to download (current version or previous version).

  • AnwarFazal commented  ·   ·  Flag as inappropriate

    This new portal is a mess. How do you expect the customers to search for OSI products?? I have been struggling with finding the current versions of relevant products for days now.

  • Paul_Booth commented  ·   ·  Flag as inappropriate

    Again: a massive step backwards making life difficult for all but the simplest of cases.

  • Yara Kanawati commented  ·   ·  Flag as inappropriate

    Customer comment:
    The “My Download” list is also very hard to navigate. And it is amplified as some products get bundled into new names at the same time.

  • Jeanne commented  ·   ·  Flag as inappropriate

    A search for downloadable products was much simpler on the previous site (Tech Support).
    Placing a search option by type is much simpler and more objective.

  • ken_reiss commented  ·   ·  Flag as inappropriate

    You can't even get to documentation anymore. So does that mean you must purchase an interface before you can read release notes and user manuals to ensure it fits the use case? Or must we involve the OSI account manager for simple questions that we could have answered ourselves in a matter of seconds?

  • ken_reiss commented  ·   ·  Flag as inappropriate

    Is there no longer a way to see release notes and documentation for a product before you purchase it? This new portal is a mess!

  • Idris commented  ·   ·  Flag as inappropriate

    Second this. It is almost impossible to search for things now unless you know where to look. Not sure what the use for grouping it into each license package is...

  • Alejandro Molano commented  ·   ·  Flag as inappropriate

    Agreed. Three of my EA customers are struggling with the searching capabilities of the new customer portal.

  • Karl_Rickards commented  ·   ·  Flag as inappropriate

    Agreed. previous tech support site was a significant improvement over the previous version when it came to finding software and documentation. This version not so much.

  • Karl_Rickards commented  ·   ·  Flag as inappropriate

    In the previous tech support site you could easily filter for install kits. I feel this is what is missing from the new customer portal. Filtering for Downloads brings in everything. After a call to OSIsoft tech support and the engineer has trouble finding software proves the system has not been designed well.

  • lrhodes commented  ·   ·  Flag as inappropriate

    Make the new user Portal - USER FRIENDLY. make it easy to find a download. You need to retain some of the functionality that was in the old portal.

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