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Reformat software download search

To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

Can this be streamlined as a single search similar to the previous Tech Support website?

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Bryan Klosiewicz shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Yara Kanawati commented  ·   ·  Flag as inappropriate

    Customer comment:
    The “My Download” list is also very hard to navigate. And it is amplified as some products get bundled into new names at the same time.

  • Jeanne commented  ·   ·  Flag as inappropriate

    A search for downloadable products was much simpler on the previous site (Tech Support).
    Placing a search option by type is much simpler and more objective.

  • ken_reiss commented  ·   ·  Flag as inappropriate

    Is there no longer a way to see release notes and documentation for a product before you purchase it? This new portal is a mess!

  • Idris commented  ·   ·  Flag as inappropriate

    Second this. It is almost impossible to search for things now unless you know where to look. Not sure what the use for grouping it into each license package is...

  • Karl_Rickards commented  ·   ·  Flag as inappropriate

    Agreed. previous tech support site was a significant improvement over the previous version when it came to finding software and documentation. This version not so much.

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