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Make the new user Portal - USER FRIENDLY. make it easy to find a download.

Make the new user Portal - USER FRIENDLY. make it easy to find a download. You need to retain some of the functionality that was in the old portal.

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lrhodes shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Paul_Booth commented  ·   ·  Flag as inappropriate

    Again: a massive step backwards making life difficult for all but the simplest of cases.

  • ken_reiss commented  ·   ·  Flag as inappropriate

    You can't even get to documentation anymore. So does that mean you must purchase an interface before you can read release notes and user manuals to ensure it fits the use case? Or must we involve the OSI account manager for simple questions that we could have answered ourselves in a matter of seconds?

  • Karl_Rickards commented  ·   ·  Flag as inappropriate

    In the previous tech support site you could easily filter for install kits. I feel this is what is missing from the new customer portal. Filtering for Downloads brings in everything. After a call to OSIsoft tech support and the engineer has trouble finding software proves the system has not been designed well.

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