Generic access to Customer Portal until user added to site
We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).
Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.
Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to create an account to get help.
Laurie Dieffenbach commented
Note that the user is not provided with guidance, such as a phone number to call Tech Support, while portal access is being granted.