How can we improve myOSIsoft?

Generic access to Customer Portal until user added to site

We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to create an account to get help.

11 votes
Sign in Sign in with OSIsoft
Signed in as (Sign out)

We’ll send you updates on this idea

bhilgemann shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

Sign in Sign in with OSIsoft
Signed in as (Sign out)
Submitting...
  • Laurie Dieffenbach commented  ·   ·  Flag as inappropriate

    Note that the user is not provided with guidance, such as a phone number to call Tech Support, while portal access is being granted.

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA
COMPLETED