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Add more info in NOC cases email subject

It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

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asanzacedo shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Christian Leroux commented  ·   ·  Flag as inappropriate

    Today the NOC will open a case for an alert and use the case number in all communication email subject line. Once the case is closed it will also send an email with additionally the [Resolved] tag in the subject.

    Emails should always include the case # and the [Resolved] tag once closed in any communication whether from NOC or physical person (PSE).

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