Add more info in NOC cases email subject
It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject
The case status definitely needs to be in the subject line of the email.
Christian Leroux commented
Today the NOC will open a case for an alert and use the case number in all communication email subject line. Once the case is closed it will also send an email with additionally the [Resolved] tag in the subject.
Emails should always include the case # and the [Resolved] tag once closed in any communication whether from NOC or physical person (PSE).