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Ability to change Case type: TechSupport vs NOC

Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

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Luis Orjales shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • asanzacedo commented  ·   ·  Flag as inappropriate

    Sometimes we notice an alert in some of our interfaces that is not yet created in the customer portal but we do not have possibility to indicate it is a NOC case

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