Provide a 'virtual cabinet' for users to store favorite KB articles
Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our troubleshooting for us.
Kenneth Barber commented
How is this better than using the bookmarks/favourites feature of your web browser?