Remove product family from product search criteria
The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily.
This is a great capability BUT we feel that we have identified a problem.
One of the fields that seems to get searched is ‘Product Family’. This creates the issue.
It would seem reasonable, in fact a good idea, for a customer to call a server something like ‘Project X Development Server’. But we use ‘Development’ as a Product Family for our Developer technologies. Consequently a search of ‘Development’ (or any subset thereof) finds things like PSA, OPC Server Data Access etc. and as a result makes it hard and confusing to find ‘Project X Development Server’.