myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  1. Allow third party users to be associated with multiple companies without needing unique emails

    Many of our systems integrator partners serve large portfolios of customers. If an engineer from a system integrator company wants access to their 30 customers portals, they must create 30 individual unique email addresses and manage 30 different SSO accounts. Can we utilize a different unique identifier outside of an email address?

    71 votes
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    4 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customer would like to either have "Feed" articles delivered to Email, or as an RSS feed

    Customer would like new items in his / her "feed" to be delivered to his / her email (maybe daily?) or via an RSS feed.

    56 votes
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    7 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    26 votes
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    RESEARCHING / EVALUATING  ·  2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    20 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow option to opt-in to e-mail notifications when my case is updated via posts

    When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

    14 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. system requirements

    Product Search

    Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

    12 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    12 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    9 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Right click to open a new tab

    It would be good if we could use the right click to open new tabs in case you need to check different cases for example

    9 votes
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    STARTED / IN DEVELOPMENT  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow user-configured custom names for sites on the Customer Portal

    I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometimes the same for several sites. This request is similar to how we can nickname Product licenses on the Customer Portal Products page.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. State the supported browser more clearly on mainpage

    It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported.
    Currently when customer access customer portal, it is hard to know what browsers are supported right off the bat.
    We do have a KB article that IE11 is not supported but that is a few level deeper. Confusion will be reduced.

    8 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make the portal pages 16:10 - not 4:3

    This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?

    7 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    6 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    6 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Fix slow portal refresh

    The portal refresh take over a 1 minute and sometime never refreshes.

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Provide useable downloadable data for analyzing past NOC calls

    While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. Multiple Companies Managed

    I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Manage NOC alerts for other (non admin users)

    As you know lots of users have received by email NOC alerts, even users that are not active on the portal
    It would be good if and admin user could manage the NOC alerts for the users that need to receive them

    5 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Increase the spacing between the tabs

    Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window width. Set a minimum and maximum gap size and let the tabs get close only when there is not enough room.

    Home Products Cases Services Success Objectives Quotes Reports Contact Us Quick Links

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. More clearly differentiate Deactivated users on My Team page

    Currently the Active status slider on the My Team page is greyed out for one of three reasons:
    1) The user has been deactivated
    2) You do not have permissions to deactivate the user
    3) The user is yourself (so that you do not accidentally remove yourself)

    It would be nice if deactivated users were more clearly differentiated, perhaps in white instead of grey.

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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