myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

How can we improve myOSIsoft?

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  1. Resize columns

    Some fileds have more characters than shown on the portal. It would be good if that could resize automatically or at least give the user a way to manually adapt the size

    38 votes
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    2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make the new user Portal - USER FRIENDLY. make it easy to find a download.

    Make the new user Portal - USER FRIENDLY. make it easy to find a download. You need to retain some of the functionality that was in the old portal.

    37 votes
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    5 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  3. Permit me to delete users that are no longer with my company.

    I'm an adminstrator. I have many users that have left the company. Can I clean up my view by deleting them, and not just deactivating them?

    28 votes
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    3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. My Feed on the Customer Portal Home Page does not show enough characters in the title of items

    As a Customer Portal User I need to be able to see more of the title of the alerts and other items subscribed to in my Feed to be able to easily discern the importance or relevance of the listing.

    22 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to change Case type: TechSupport vs NOC

    Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC

    17 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Permit hiding deactivated users

    As an Admin User, I would like to the ability to filter the users on the My Team page to not display Deactivated users unless I explicitly select to show them. Otherwise my list of users will become hard to manage, and currently the only workaround is to click the Active column header to sort by Active status.

    17 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Sort sites alphabetically

    Sort my sites in dropdowns so I can quickly find them (alphabetically).

    16 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Generic access to Customer Portal until user added to site

    We need the ability for a user to gain generic access to the Customer Portal until they are added to a specific site. We have users who create an SSO themselves but can't submit a case until they get added to a site (generic No Access received).

    Beyond the generic access, a report or admin notification that an SSO exists for your company [@company.com] but does not have a site associated would be helpful to map them appropriately.

    Right now we have users trying to get help but they get "stuck" and we don't know that they have tried to…

    11 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow me to label my PI Servers so I can identify them fast

    Permit me to label my PI Servers with a user friendly name.

    11 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Allow option to opt-in to e-mail notifications when my case is updated via posts

    When someone posts to my case (as opposed to sending an e-mail response), I would like to opt in to receiving an e-mail notification so that I do not miss any updates.

    10 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Error E101 message should explain that third party unique email is required

    Error 101 should clearly explain that a unique third party email is required when inviting a consultant as a team member.

    8 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Right click to open a new tab

    It would be good if we could use the right click to open new tabs in case you need to check different cases for example

    7 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Multiple Companies Managed

    I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

    5 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. List current versions for all software

    Currently, to see what the current version of a product is, you have to try to download it. It would be nice to see a list of all the current versions of software in a more convenient fashion.

    4 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add spaces to the page counter at the bottom of the products page

    The page counter at the bottom of the products page says "Page1of2". This should be "Page 1 of 2". All of the other web pages in the Customer Portal contain the spaces.

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow user-configured custom names for sites on the Customer Portal

    I would like to be able to nickname my organization's sites on the Customer Portal so that they can be easily identified by users who create cases or download products. The names given to the sites are not always clear to the users and are sometimes the same for several sites. This request is similar to how we can nickname Product licenses on the Customer Portal Products page.

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. State the supported browser more clearly on mainpage

    It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported.
    Currently when customer access customer portal, it is hard to know what browsers are supported right off the bat.
    We do have a KB article that IE11 is not supported but that is a few level deeper. Confusion will be reduced.

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Have custom labels and tags for my sites

    I'd like to be able to label my sites with custom names, and tag them by relivant attributes, such as "Nuclear" or "Renewable"

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Manage NOC alerts for other (non admin users)

    As you know lots of users have received by email NOC alerts, even users that are not active on the portal
    It would be good if and admin user could manage the NOC alerts for the users that need to receive them

    4 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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