Ability to change the Case type. Sometimes the case created is not under the right category. Customer should be able to change that field to locate the case in the right group: TechSupport or NOC20 votes
Would like to better understand the types of situations in which someone would want to create a NOC case.
Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
I have had the reason explained by customer support, but even the reason doesn't make sense!6 votes
Add a section to the customer profile with their SSO username so they know how to log onto FTP.2 votes
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