myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

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  1. Reformat software download search

    To download software, you must currently select the correct site, scroll through a list of licenses, and then click on the correct license package (ie - PI System Access, PI Infrastructure, PI Standards Interfaces). This then opens a second search bar to find a particular product.

    Can this be streamlined as a single search similar to the previous Tech Support website?

    112 votes
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    RESEARCHING / EVALUATING  ·  17 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  2. Highlight expired licenses

    To create a case or download software, you must pick a specific license. It is currently not clear from the Products Page or the Technical Case Creation page which licenses have expired SRP. It would be nice to have a visual indicator of the SRP status of each license

    10 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  3. Full-size download window

    From the Products page, if you click on any of the Download buttons, the download window will appear. The download window is always smaller than the Products page, which is a waste of space and makes the download window difficult to navigate, especially on a laptop screen. Please make the download window nearly the same size as the Products page. To maximize the use of space, the X above the top right corner of the download window will need to be moved to the title bar.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  4. Segment access to PI Client software downloads

    It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow Site Name to be searchable on the Products page

    For customers who have many sites, it is cumbersome to find the site they want on the Products Page. It would be nice if the "Select Site Name" dropdown list itself were searchable for any text in a site name and/or if, when "All Sites" is selected, the Product search bar could be used to return results based on the value in the "Site Name" field.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  6. Improve performance of Product Page Quick Find search

    Searching within specific products for downloads seems to attempt a search or filter after each letter I type. For larger packages such as PI Collection Suite, searching in "All Versions" is noticeably slow to return results because of this.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make the pop-up screen for uploading the MSF file for license generation larger or include a scroll down button

    When generating a PI license file on the customer portal, a pop-up screen is presented for uploading the MSF file. When the pop-up screen opens it cuts off before you see where to upload the MSF file. Include a scroll function on the side bar so customers can expand the pop-up screen and see where to upload the MSF file or make the pop screen larger.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please don't show me older expired product licenses

    It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  9. Remove product family from product search criteria

    The Search in the ‘Product’ Section of the Portal allows customers to search a number of fields including anything in the ‘Custom Name’ field. Thus they can name their servers meaningful names (to them) and be able to find them easily.

    This is a great capability BUT we feel that we have identified a problem.

    One of the fields that seems to get searched is ‘Product Family’. This creates the issue.

    It would seem reasonable, in fact a good idea, for a customer to call a server something like ‘Project X Development Server’. But we use ‘Development’ as a Product…

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  10. Show the Software License And Services Agreement as regular text in the download window

    Currently, when you go to download an install kit, the Software License And Services Agreement appears as a DOCX file embedded within the download window. Both the download window and the embedded DOCX file have their own separate scroll bar, making the file difficult to navigate. Please remove the embedded DOCX file and have its contents appear in the download window as regular text.

    1 vote
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
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