myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
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  1. My feed filter

    Add the possibility to filter the item displayed in myfeed per types. Because if we select multiple item type in our profile we can miss alert or release annoucement due to a lot of other items.

    12 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility

    6 votes
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    RESEARCHING / EVALUATING  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add user ability to reply to chatter

    Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

    5 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes
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    PLANNED  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make product release announcements easier to identify

    As all the news feed items have the same icon, so it is hard to pick out the release notices.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make Product Release announcements more consistent

    There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pressing need for improvements in the customer portal.

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported

    Good Morning Ali, Thanks for u email. The current OSISoft web site is not working with Microsoft Internet Explorer 11 which is the supported browser in Saudi Aramco. Although we tried FireFox as well as Microsoft Edge. Both also are not supported for u web site. The critical issue is all our licenses downloads are stopped due to issues with your web site support only for Crome. We request any urgent remedy for the same please.
    Thanks and appreciate

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. Eliminate the need to scroll on the sign-in page

    On laptops, the contents of the sign-in page do not fit on the screen, so the user must scroll to see all of it. Please redesign the page so that the content fits on the screen. Shrink or eliminate the picture of the bridge, or send it into the background (e.g. https://login.live.com/).

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  10. Time zones for 'Working Hours'

    On Windows PCs, date/time zones are referenced to UTC.
    In the picking list for 'Working Hours' in Add a Team Member (to OSIsoft Customer Portal), the available time zones are referenced to GMT. This seems outdated and should be standardised to UTC.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. Possibility to extract cases in csv or Excel-compatible format

    For one entity to manage and follow case creation by its administrators, it could be very useful to add the capability of extracting under .csv or other Excel-compatible format the Case database at anytime (by adding a button "Extract all Cases" for instance).
    There could be a standard Extraction configuration (case number, title, dates of opening/closure, status, people involved, etc.) and one with specific settings.

    2 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make it easy to find updated security patches to OSISoft Products

    As a PI Administrator for a power company I am asked twice a month to verify that none of the products I support have had a security patch released.  Any such products in a NERC zone need to be patched within the next 12 days.

    It used to be fairly easy to look at updates to all PI Client tools to find released security patches.  So far I haven't been able to find out if any have been patched.  This would also include interfaces which are prone to being run in a NERC environment.

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow new method(s) in the Quindar Interface

    1) The Survalent System API allows references to be pulled by station, or by PointID. While Station migrates around periodically in our processes, PointID does not, and is fixed. This would reduce tag change management by greater than 50% in our process.

    2) Our organization is using Survalent replicator and Archiver product to keep our Operations log (alarm log + other items). It would be good to ingest these items into Historian to work with the analysis engine to mark data as bad, etc based on SCADA system alarming.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. Submit osisoft.com for HSTS preloading

    Please submit osisoft.com for HSTS preloading to ensure that all users using modern web browsers are forced to use HTTPS to access OSIsoft's websites, even if it is their first time visiting.
    https://hstspreload.org/?domain=osisoft.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. OSISoft Web site Improvements

    The new OSISoft website has improved but some old features are not migrated properly. The drop down for selecting a site is not sorted on site name and hence is very difficult to find the server. Am talking from our experience where we have hundreds of sites n the company. Search feature on partial site name does not work

    Site is not supported on all Browsers, being international company they should have tested and provided on all browsers not just Crome.

    The documentation of products should not be hidden under each sites. Its should be common so that it easy…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  16. Drop support for TLS 1.0 and TLS 1.1 on ftp.osisoft.com

    OSIsoft's FTP website is lagging behind somewhat in terms of security. This website should be especially secure, since both the customer (who uploads files) and OSIsoft (who receives files) are at risk. Please drop support for TLS 1.0, TLS 1.1, and weak cipher suites for TLS 1.2.

    The security weaknesses are exposed by Qualys's SSL Server Test:
    https://www.ssllabs.com/ssltest/analyze.html?d=ftp.osisoft.com

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Merge the login experiences of the FTP website and OSIsoft's other websites

    If you log into one of OSIsoft's websites, your login session will be good for most of OSIsoft's other websites. The FTP website (https://ftp.osisoft.com) is not one of them. A login session from the FTP website will not count towards other OSIsoft websites and vice versa. Also, during login, the FTP website accepts only the username of the OSIsoft account, while every other OSIsoft website accepts only the email address.

    Please give us the single sign-on experience on the FTP website and allow the both the email address and the username as options to specify the account to…

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. 当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    当pi点数据状态异常时该点当前数据值应该保持其最近的历史数据值.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make the sign-out page more useful

    Currently, the sign-out page is a dead end. The privacy policy page is the only page linked from it. Please consider either redirecting the user to a more useful page a few seconds after the sign-out page appears or making the sign-out page more useful by adding links to pages that the user might want to visit next.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add support for two-step verification

    The new Customer Portal allows users to see all tech support cases in the organization, and Enterprise Agreement customers will have access to nearly every PI program. As they say: with great power comes great responsibility.

    Please add support for two-step verification to decrease the chances of a successful "hack" into a user's account. A successful hack would reveal a lot of confidential information and allow the hacker to mooch the PI programs.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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