myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Add a view only user type restricting option to raise support cases

    We have few section of users interested in learning module and others who would be only having view (read-only) access to customer portal.

    The current list of user types in https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=kA01I000000BKNxSAO allows any user having SSO account to open a case with Tech. Support.

    Can we have another user type with only read-only access i.e. no privilege to create support cases? This will be beneficial in that all cases raised with OSIsoft tech. support goes through an internal IT support team keeping the process simple and efficient.

    Submitting this feedback on request from our OSIsoft Customer Success Manager.

    8 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  2. I need to see security bulletins pushed to my immediate attention

    As a security aware customer, it is critical that I receive proactive alerts about OSIsoft security bulletins. It is suboptimal for me to subscribe to alerts in the portal, and then search for the alerts periodically in a rolling feed that could have hundreds of non-alert related items. Please strongly consider letting me sign-up for proactive timely email alerts, an RSS feed or some function that saves time to get these security alerts to me so that I can protect my critical infrastructure.

    7 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve category selection on case creation page so that it's clearer which to select

    The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category.

    This category selection is what allows the system to route the case to the right team, and incorrect selections can result in delays with the case.

    The page does not clearly convey what each category is meant for, unless you know to hover over the categories to see the tooltips. However, this is not intuitive, and leads to incorrect selections.

    Having spoken with several…

    7 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide a 'virtual cabinet' for users to store favorite KB articles

    Documentation is great and Tech Support exceeds our expectations. I would like to suggest to create a 'virtual cabinet' where the user (me) could save its favorites or most use KB Articles or manuals for references, I think it would facilitate our troubleshooting for us.

    7 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  5. Improve Product Search

    Remove the need to know in which sub-group a product is hiding. If I for example want to install the PI System Connector, the Connector Relay,and the DCM, I first have to find out that the Connector and the Relay are in the PI Collection Suite, while the DCM is in the top level downloads. There is no overall product search that would show me where a specific product can be found.

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Provide useable downloadable data for analyzing past NOC calls

    While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESEARCHING / EVALUATING  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  9. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEEDS MORE DISCUSSION  ·  3 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. Multiple Companies Managed

    I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

    6 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add user ability to reply to chatter

    Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add SSO username to profile

    Add a section to the customer profile with their SSO username so they know how to log onto FTP.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    NEEDS MORE DISCUSSION  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Better way of managing many users with many sites

    I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Manage NOC alerts for other (non admin users)

    As you know lots of users have received by email NOC alerts, even users that are not active on the portal
    It would be good if and admin user could manage the NOC alerts for the users that need to receive them

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make default Customer Portal site configurable

    When your organization has many sites, it would be helpful if you could pick which one would be selected by default in the customer portal. This would save a lot of time when either downloading products or entering Tech Support requests.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add a visual indicator for permissions denied due to the user's profile

    By definition, Support and Download users do not have permissions to generate PI Server licenses on the Customer Portal, but it is not apparent from the grayed-out license generation button that it is due to permissions. Similarly, Support Users see a lack of product install kits. This leads to some users thinking something is wrong with the portal as opposed to thinking it is permissions. It would be nice if there were an indicator or hover text such as "Your profile <profile> does not have license generation permission. Please contact your Admin User, noted on the My Profile > My…

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Option for Admin User to be copied on all case interaction e-mails

    As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow user sign on to persist through ALL OSIsoft sites.

    Signing on to myosisoft.com does not always persist through all tech support sites. I often have to also sign on to PI Square. Additionally the checkbox to keep me signed in has never worked.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESEARCHING / EVALUATING  ·  1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide OSIsoft partners access to all software licenses for evaluation; think MSDN, VMware, Rockwell Toolkit, etc.

    Please make it easier for OSIsoft partners to access the software and solutions that we’re expected build expertise and offerings around. It feels far more difficult than it should for us to have connectors, interfaces, integrators, etc. added to our PI DevClub licenses, and it makes it harder for us as partners to get our customers the solutions they need to transform their future.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Segment access to PI Client software downloads

    It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →

    We would like to hear from you about the use cases for this request.

    Currently, only a “Super User” or an “Admin” can generate a PI Server License file. “Download User” cannot.

    “Download User” can download all software and files (including the PI Server exe), but with no ability to generate the required PI Server License file (see this KB Article for details on portal profile permissions: https://customers.osisoft.com/s/knowledgearticle?knowledgeArticleUrl=What-is-a-Customer-Portal-user-profile) .

    Without the ability to generate a PI Server license file, the Download User cannot install a new instance of the PI Server. Does that satisfy the request?

  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA/PREVIEW
COMPLETED