myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

How can we improve myOSIsoft?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Make the portal pages 16:10 - not 4:3

    This is the 21st century. The majority of users are using screens in a 16:9 or 16:10 aspect ratio, or will shortly do so. Why should a newly launched (!) portal be 4:3, and crop vital column contents e.g. in the "Products" section("PI Connector fo…"), rendering the whole page useless? Who would ever browse a support portal from their smartphones?

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Close case" option for all cases

    I would like to be able to request to close a case regardless of its current status. Currently there is a button available if the case is in "Answered" status, and I can post or e-mail on the case to let them know to close it otherwise.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow Portal to be localized into a preferred language

    For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. State the supported browser more clearly on mainpage

    It would be nice if the supported browser list/symbols are shown to the customer in the main page. This will communicate to customers clearly that which browsers are supported.
    Currently when customer access customer portal, it is hard to know what browsers are supported right off the bat.
    We do have a KB article that IE11 is not supported but that is a few level deeper. Confusion will be reduced.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Multiple Companies Managed

    I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

    5 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. system requirements

    Product Search

    Please bring back the old list of products that listed the current version of the product and system requirements. Even if we don't yet have the license for a product, this older mechanism made it much easier to find information.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. Provide OSIsoft partners access to all software licenses for evaluation; think MSDN, VMware, Rockwell Toolkit, etc.

    Please make it easier for OSIsoft partners to access the software and solutions that we’re expected build expertise and offerings around. It feels far more difficult than it should for us to have connectors, interfaces, integrators, etc. added to our PI DevClub licenses, and it makes it harder for us as partners to get our customers the solutions they need to transform their future.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Increase the spacing between the tabs

    Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window width. Set a minimum and maximum gap size and let the tabs get close only when there is not enough room.

    Home Products Cases Services Success Objectives Quotes Reports Contact Us Quick Links

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make the Home page load faster

    The Home page takes ~20 seconds to fully load. The other pages in the Customer Portal load in good time.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  10. More clearly differentiate Deactivated users on My Team page

    Currently the Active status slider on the My Team page is greyed out for one of three reasons:
    1) The user has been deactivated
    2) You do not have permissions to deactivate the user
    3) The user is yourself (so that you do not accidentally remove yourself)

    It would be nice if deactivated users were more clearly differentiated, perhaps in white instead of grey.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    PLANNED  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. List PI Server Download under site

    Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
    This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal.
    I have had the reason explained by customer support, but even the reason doesn't make sense!

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. Better way of managing many users with many sites

    I have many users and many sites. It's impractical to select each site and manually add one user at a time. I'd like to see a general screen where I can drag and drop multiple users into multiple sites quickly.

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Manage NOC alerts for other (non admin users)

    As you know lots of users have received by email NOC alerts, even users that are not active on the portal
    It would be good if and admin user could manage the NOC alerts for the users that need to receive them

    4 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Google searches that include OSIsoft KBs fail to route to the document

    OSIsoft KB articles are not routing to the destination documents with the myOSIsoft revamp. Will add KBs as I encounter them.

    https://techsupport.osisoft.com/Troubleshooting/KB/KB00380

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESEARCHING / EVALUATING  ·  1 comment  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add possibility to see "All Cases"

    Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
    There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
    Suggestion to add this possibility

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    RESEARCHING / EVALUATING  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  17. Provide more information in Customer quotes for services and related expenses

    The quotes provided for T&L related to onsite services are too generic. It is difficult to tell the difference among a set of quotes which leads to confusion when matching POs against them. It would also be helpful to have more information on the quote to justify the PO.

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  18. Correct the escaping of characters in migrated cases

    In migrated cases, what was originally \ and " now appear as \\ and \", respectively. Please restore the escaped characters to how they originally appeared.

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a space between the first name and last name in the description of migrated cases

    In migrated cases, the description appears as:
    Note: This case has been opened by the following person - KennethBarber

    There should be a space between the first name and the last name.

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Drop support for TLS 1.1 and weak cipher suites on customers.osisoft.com

    This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test.
    https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com

    3 votes
    Sign in Sign in with OSIsoft
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base

Posted ideas will have one of the following statuses.
Full definition of these statuses can be found on the Home Page.
No status
NEEDS MORE DISCUSSION
RESEARCHING/EVALUATING
DECLINED
PLANNED
STARTED/IN DEVELOPMENT
IN BETA
COMPLETED