myOSIsoft

Welcome to myOSIsoft feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on myOSIsoft including the OSIsoft Customer Portal and Partner Portal. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas.

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through myOSIsoft Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through myOSIsoft Customer Portal instead of sharing them here.

How can we improve myOSIsoft?

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  1. Add PI System Cyber Security page link to the Quick Links pane

    As a Customer Portal User I need to be able to easily access PI System Cyber Security page to keep up to date with the latest product alerts, security bulletins, upcoming security events, and recommended learning KBs and videos.

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  2. Easy access to quotes.

    I have to submit POs before I can download the quote shown in the window. Can this be more intuitive?

    3 votes
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    0 comments  ·  Quotes  ·  Flag idea as inappropriate…  ·  Admin →
  3. Test your changes before put them online

    i lost my access and as such i cannot opencase or read a lb.

    Nice work:((

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Quickly add fellow admins for many, many sites

    I administrate many sites. I need a way to quickly add a fellow admin that matches my own view and access.

    3 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  5. Add SSO username to profile

    Add a section to the customer profile with their SSO username so they know how to log onto FTP.

    2 votes
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    NEEDS MORE DISCUSSION  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. can I please have consistent unambiguous date formats?

    On my portal home page, even though my browser is configured for Australian English (dd/mm/yyyy), I have TWO DIFFERENT DATE FORMATS neither of which are correct - please see attached screen snip.

    Can we PLEASE have a consistent and unambiguous date format
    dd-Mmm-yyyy as in 7-May-2019

    Finally, 24 hour time also takes less characters and removes ambiguity

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  7. make page content expand to the full width of the browser

    that can also give us more characters in the feed

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a link to the myOSIsoft documentation

    I searched it for a long time, finally found it in the e-mail I got today about veryfied users.
    It would be very useful to have a way to get to the link below from myOSIsoft.
    The link: https://explore.osisoft.com/myosisoft-customer-portal/

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add hyperlink to "case link" on emails on TS cases.

    When a customer gets an email related to a support case, there is a case link in the email, however that case link is not a hyperlink and the customer needs to copy and paste it into a browser. It would be nice if this was a hyperlink to direct the customer to the case page of the customer portal.

    2 votes
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Full-size download window

    From the Products page, if you click on any of the Download buttons, the download window will appear. The download window is always smaller than the Products page, which is a waste of space and makes the download window difficult to navigate, especially on a laptop screen. Please make the download window nearly the same size as the Products page. To maximize the use of space, the X above the top right corner of the download window will need to be moved to the title bar.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customer Portal Feedback

    I am using the products page on the Customer Portal and I believe that some changes should be made, regarding the display of release dates and version numbers directly from the download UI, as I feel that this is a necessary column to include, and I don't understand why it's not shown immediately. I believe that better sorting of product downloads by chronological release when displaying "All Versions" would be an important enhancement. I notice that some products have their full version numbers listed, while others have their - more common - version year listed. I believe that this should…

    2 votes
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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Segment access to PI Client software downloads

    It would be helpful to provide users access to download PI Client software without also giving them access to download PI Server software.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow Site Name to be searchable on the Products page

    For customers who have many sites, it is cumbersome to find the site they want on the Products Page. It would be nice if the "Select Site Name" dropdown list itself were searchable for any text in a site name and/or if, when "All Sites" is selected, the Product search bar could be used to return results based on the value in the "Site Name" field.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow users to browse >2 pages of cases to view older cases

    Currently, I can see only 2 pages of closed cases and I cannot see any of the cases that I started before 2017. I deleted the case emails long ago on the assumption that the communications would always still be available online, which they are not anymore.

    2 votes
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  15. Change "CaseDetail" to "Case Detail" in the title of case pages

    When you click on a case, the title of the web page, as shown in the browser tab, is "CaseDetail". This should be "Case Detail".

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve performance of Product Page Quick Find search

    Searching within specific products for downloads seems to attempt a search or filter after each letter I type. For larger packages such as PI Collection Suite, searching in "All Versions" is noticeably slow to return results because of this.

    2 votes
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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  17. Allow My Team sorting by last name

    Currently, sorting the Name column of My Team sorts by first name. Sorting by last name would be more helpful.

    2 votes
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    RESEARCHING / EVALUATING  ·  0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  18. Improve category selection on case creation page so that it's clearer which to select

    The case creation page requires a selection of a category (eg. "Technical", "PI Developers Club License", "Customer Portal"), but at the moment, we are finding a non-negligible quantity of cases are submitted to the incorrect category.

    This category selection is what allows the system to route the case to the right team, and incorrect selections can result in delays with the case.

    The page does not clearly convey what each category is meant for, unless you know to hover over the categories to see the tooltips. However, this is not intuitive, and leads to incorrect selections.

    Having spoken with several…

    1 vote
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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Streamline changing of roles

    As an admin changing the role for a user requires you to enter into each user and updating the role. Unfortunately phone number and/or other fields such as working times, timezone, etc. typically aren't set and these are required. This means that to simply change permissions the Admin must now enter in all of these fields which is an arduous task, especially if you need to do it for a team of people.

    Rather, when clicking Configure for the user the role is shown in a dropdown that's currently disabled. Being able to update the role here would streamline the…

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Option for Admin User to be copied on all case interaction e-mails

    As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

    1 vote
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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
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