Customer Portal & PI Square
Welcome to Customer Portal & PI Square feedback page!
We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.
Please note that your ideas and comments posted here are visible to all other users.
- For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
- For issues accessing the portal, visit How to Get a Login.
- For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.
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Allow following articles to see when it is validated or has been updated
Need to ability to subscribe for updates to the article for when a fix has been found/validated - get notifications on bug status, as well as any available workarounds.
This is especially important for non-validated articles7 votes -
Add user ability to reply to chatter
Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.
7 votes -
Make Product Release announcements more consistent
There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pressing need for improvements in the customer portal.
7 votes -
Allow Portal to be localized into a preferred language
For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.
7 votes -
Manage NOC alerts for other (non admin users)
As you know lots of users have received by email NOC alerts, even users that are not active on the portal
It would be good if and admin user could manage the NOC alerts for the users that need to receive them7 votes -
Better use of white space on PI Square
The PI Square feed appears to be portrait formatted, leaving a lot of white space left and right hand side, especially when using a wide screen monitor. As a result we often see undesired line breaks killing our attempts to create nice looking posts.
PI Square should recognize the amount of horizontal pixels available and make use of them. Attached screenshot illustrates the problem.6 votes -
Enable links to specific comments in a discussion
In the old PI Square, there were direct links to each post in discussion thread, which was handy for (at least) the following three use cases:
1. Alerts (email or on the site) for new posts on a discussion took you directly to the new post.
2. Alerts (email or on the site) that you were @mentioned in a post took you directly to that post.
3. Ability to reference a particular post that contains the information of interest (e.g., sending a link to customer or coworker to help with a particular issue).
The three use cases above are particularly…6 votes -
Be able to hide the "Getting Started with the Community" pane
This pane appears on a person's own profile and is needed only when the person is new to the new PI Square. After that, it is a waste of visual space. Arguably, if the pane never existed, I think that users learn just fine on their own how to use the new website.
Please give us the option to hide the "Getting Started with the Community" pane.
6 votes -
Show votes on the latest article version on customer portal
Right now, the vote numbers on articles are cumulative; they show all of the votes the article has received over the life of the article.
As a result, if there is a problem with an article, say a broken link, then it will get a lot of negative votes. If we fix the problem, then it will still have a lot of negative votes.
If someone sees an article with a lot of negative votes, they will think there is a problem with the article, and they won't trust it.
Instead, the article should show the positive and negative votes…
6 votes -
Provide useable downloadable data for analyzing past NOC calls
While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).
6 votes -
Add possibility to see "All Cases"
Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
Suggestion to add this possibility.6 votes -
Allow user sign on to persist through ALL OSIsoft sites.
Signing on to myosisoft.com does not always persist through all tech support sites. I often have to also sign on to PI Square. Additionally the checkbox to keep me signed in has never worked
6 votes -
Drop support for TLS 1.1 and weak cipher suites on customers.osisoft.com
This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test.
https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com6 votes -
List PI Server Download under site
Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal
I have had the reason explained by customer support, but even the reason doesn't make sense!6 votes -
Multiple Companies Managed
I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.
6 votes -
Allow blog posts to be deleted
Currently, for blog posts that are created on the new PI Square, the closest that you can get to deleting a blog post is to delete the content within the blog post, restrict the audience, and archive the blog post or set it to publish in the far future, but you cannot delete the blog post itself or permanently restrict access to a blog post.
Blog posts that were migrated from the old PI Square cannot be edited or deleted at all. Since migrated posts are not always faithful to the original, a user might want to rewrite a migrated…
5 votes -
Enable filtered searches for users across many pages on My Team
As an Admin User, I have to manage many hundreds of users on My Team section. When I need to assign a new site to a user or change the user profile (to Download User for instance), I need to find this user across many pages. I cannot search for that user in the filter box since this field only filters for the current page on which they are only few users. If my user is listed further pages down, I need to navigate through all the pages of users before finding this user.
The goal of this feedback is…
5 votes -
Update & standardize the properties of OSIsoft programs in Programs And Features
In Programs And Features in the Control Panel, many of the properties of OSIsoft's programs are unnecessarily inconsistent between programs. See the attachment. This is confusing for the user, makes it more difficult for the user to navigate the programs after a property is sorted, and comes across as sloppy.
The values of the properties also need to be updated. For example, techsupport@osisoft.com is no longer the preferred way to contact OSIsoft. The links should be updated to avoid dependence on redirects (e.g. HTTP links will redirect to HTTPS and techsupport.osisoft.com will redirect to my.osisoft.com).
Please update these properties and…
5 votes -
Improve MSF mismatch instruction
Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has uploaded an incorrect MSF and a correct MSF will resolve the issue which may not be true.
Recommend to change to "Please check that you have generated the MSF on the correct machine and uploaded the correct one. Then open a support ticket and state the reason for a new license in the support ticket by selecting the option below"
5 votes -
Please don't show me older expired product licenses
It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.
5 votes
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