Need to ability to subscribe for updates to the article for when a fix has been found/validated - get notifications on bug status, as well as any available workarounds.
This is especially important for non-validated articles

Currently, only OSIsoft engineers can reply to posts and any user response is created as a new chatter item on the case. The user should be able to add a comment to a post.

There is no consistent way to know if new product releases have occurred. Sometimes there is a new release alert in the Feed, but many times there is no alert. When there is an alert often the downlinks are missing. This is currently the most pressing need for improvements in the customer portal.

For customers and partners who prefer to work in a non-English language, it would be nice to have the option to localize the Customer and Partner Portals into this preferred language.

As you know lots of users have received by email NOC alerts, even users that are not active on the portal
It would be good if and admin user could manage the NOC alerts for the users that need to receive them

The PI Square feed appears to be portrait formatted, leaving a lot of white space left and right hand side, especially when using a wide screen monitor. As a result we often see undesired line breaks killing our attempts to create nice looking posts.
PI Square should recognize the amount of horizontal pixels available and make use of them. Attached screenshot illustrates the problem.

This pane appears on a person's own profile and is needed only when the person is new to the new PI Square. After that, it is a waste of visual space. Arguably, if the pane never existed, I think that users learn just fine on their own how to use the new website.

Please give us the option to hide the "Getting Started with the Community" pane.

While it is helpful to be able to see a history of NOC Cases in the portal, it would be helpful to be able to download the history for analysis. This would require a list of NOC calls with the name of the site, the case number, the Subject, the Description, the name of the Machine involved, the Contact who responded, the Device, interface or process involved, the current status, the last modified date and the Resolution (if any).

Today, it is possible to see cases according to following main categories: Recent cases, All Open Cases, All Closed Cases
There is no possibility to see "All Cases", whatever their status, although it could be useful to see all cases of an entity created in a chronological order.
Suggestion to add this possibility.

Signing on to myosisoft.com does not always persist through all tech support sites. I often have to also sign on to PI Square. Additionally the checkbox to keep me signed in has never worked

This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test.
https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com

Clicking on a site lists all products, except for PI Server which is bizarrely the download icon for the site?
This makes no sense and is possibly the most un-intuitive part of your generally un-intuitive customer portal
I have had the reason explained by customer support, but even the reason doesn't make sense!

I have several companies that I adminI'd like to be able to focus on one company's sites at a time with some sort of grouping function.

Currently, the instruction says, "Please confirm that you have uploaded the correct MSF. If this issue persists with a correct MSF, please open a support ticket by selecting the option below". The instruction can be inferred as the user has uploaded an incorrect MSF and a correct MSF will resolve the issue which may not be true.

Recommend to change to "Please check that you have generated the MSF on the correct machine and uploaded the correct one. Then open a support ticket and state the reason for a new license in the support ticket by selecting the option below"

It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.