Customer Portal & PI Square

Welcome to Customer Portal & PI Square feedback page!

We created this forum to hear your ideas, feature suggestions, and feedback on the OSIsoft Customer Portal, Partner Portal, and PI Square Online Community. Please suggest your most important features and design change ideas on this site, and vote for your favorite ideas. All of the feedback you share on this forum is monitored and managed by OSIsoft Customer Success team.  

Please note that your ideas and comments posted here are visible to all other users.

  • For reporting any bugs in the portals, please open a case through the Customer Portal (https://my.osisoft.com) under the "Customer Portal" category instead of sharing them here.
  • For issues accessing the portal, visit How to Get a Login.
  • For any other technical support needs, please open a case with OSIsoft Tech Support through the Customer Portal instead of sharing them here.

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  • My feedback
  1. Improve case description formatting

    As a user who creates TS cases, I would like the formatting of the description to persist from the "create a case" dialog to the case details itself. After submitting a case, the formatted description loses its line breaks, etc, making for a much more difficult reading experience.

    4 votes

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    0 comments  ·  On-line Case Creation  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make default site under "Products" tab the primary site configured for the User Account

    EA customers often have a large list of associated sites. For EA customers the primary site they use to view available software is the "EA Virtual Site" which houses all OSIsoft standard software for download in one central place.

    CSMs get tons of requests from customers who cannot find software because they don't know to look under the "EA Virtual Site".

    It would be helpful if we could assign the "EA Virtual Site" as the primary site at the User level within Salesforce....then have this be the default site that shows up when the customer clicks on the "Products" tab.…

    4 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  3. Make default Customer Portal site configurable

    When your organization has many sites, it would be helpful if you could pick which one would be selected by default in the customer portal. This would save a lot of time when either downloading products or entering Tech Support requests.

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  4. Make product release announcements easier to identify

    As all the news feed items have the same icon, so it is hard to pick out the release notices.

    4 votes

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Attach my site's architecture diagram

    I'd like to be able to attach my site's architecture diagram via the customer portal. This would allow me to avoid having to re-explain my architecture every time I call into Tech Support and speak with a new support engineer.

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please don't show me older expired product licenses

    It's confusing - I have old expired licenses that I'm requesting download access, and unknown to me, there is another site has the current license that I'm looking for. Rather than just emailing the account team of my download request, just direct me to where the license is current among the sites that I have download rights to.

    4 votes

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    0 comments  ·  Product Downloads  ·  Flag idea as inappropriate…  ·  Admin →
  7. Option for Admin User to be copied on all case interaction e-mails

    As an Admin User, I would like to be able to opt in to being cced on all case interaction e-mails for any cases for my sites. That way I can be aware of the issues my team is facing as the case interactions occur.

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  8. make page content expand to the full width of the browser

    that can also give us more characters in the feed

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  9. Provide a way to show what has updated in a KB article

    I usually look at all KB updates in the site. But, I don't know what has been added or updated in the KB! Please try to write or show what is new in the KB.

    4 votes

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    3 comments  ·  Knowledge base  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide OSIsoft partners access to all software licenses for evaluation; think MSDN, VMware, Rockwell Toolkit, etc.

    Please make it easier for OSIsoft partners to access the software and solutions that we’re expected build expertise and offerings around. It feels far more difficult than it should for us to have connectors, interfaces, integrators, etc. added to our PI DevClub licenses, and it makes it harder for us as partners to get our customers the solutions they need to transform their future.

    4 votes

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    0 comments  ·  Partner Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  11. Increase the spacing between the tabs

    Currently, each tab is separated by a 2-space gap. This is not enough to distinguish the tabs at a glance and makes it difficult to recognize the boundary of any tab, which slows the user experience. Please make the gap size adapt to the window width. Set a minimum and maximum gap size and let the tabs get close only when there is not enough room.

    Home Products Cases Services Success Objectives Quotes Reports Contact Us Quick Links

    4 votes

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    1 comment  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  12. Drop support for TLS 1.1 and weak cipher suites on customers.osisoft.com

    This change will improve the security of the website and will improve the Protocol Support score of the website on the SSL Server Test.
    https://www.ssllabs.com/ssltest/analyze.html?d=customers.osisoft.com

    4 votes

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    PLANNED  ·  2 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  13. More clearly differentiate Deactivated users on My Team page

    Currently the Active status slider on the My Team page is greyed out for one of three reasons:
    1) The user has been deactivated
    2) You do not have permissions to deactivate the user
    3) The user is yourself (so that you do not accidentally remove yourself)

    It would be nice if deactivated users were more clearly differentiated, perhaps in white instead of grey.

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add more info in NOC cases email subject

    It would be better if NOC email cases had the case number as well as the status (Resolved, close or similar) on the email subject

    4 votes

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    PLANNED  ·  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Test your changes before put them online

    i lost my access and as such i cannot opencase or read a lb.

    Nice work:((

    4 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  16. Show more than the last three "Recently updated ideas" on the User Feedback home page

    The front page of the User Feedback homepage only shows the last three most recently updated ideas. Quite often more than three changes are made at once. Those are invisible (unless you get a notification because you voted for an idea or similar).

    There's space for more than three ideas. In fact, it would be nice to have a page that lists all updates.

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  17. make PISquare new interface readable

    currently posts are impossible to read.
    1. can't find the right answer (the first one liste generally is not the first one)
    2. seems like some answers are missing (someone is answearing to someone's answer that's not there)
    3. 4th level answers width is so small that long answers are impossible to read.

    3 votes

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    0 comments  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow blog posts to be deleted

    Currently, for blog posts that are created on the new PI Square, the closest that you can get to deleting a blog post is to delete the content within the blog post, restrict the audience, and archive the blog post or set it to publish in the far future, but you cannot delete the blog post itself or permanently restrict access to a blog post.

    Blog posts that were migrated from the old PI Square cannot be edited or deleted at all. Since migrated posts are not always faithful to the original, a user might want to rewrite a migrated…

    3 votes

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    1 comment  ·  PI Square Online Community  ·  Flag idea as inappropriate…  ·  Admin →
  19. Feedback has any value?

    We are giving feedback on various products and services.
    Customer portal is the most frustrating one.

    Voted on numerous items but I see no value because there is no progress.

    Is there a place where OSIsoft can post what they are improving/improved based on the feedback here?
    If there is no such thing then I see no value giving feedback.
    Transparency is missing?

    3 votes

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    0 comments  ·  Customer Portal Overall  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow users to see number of consumed/available service days

    When looking at service activity details on the customers portal, I would like to see the number of ordered service days as well as the number of already delivered service days for this particular service activity.

    3 votes

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    0 comments  ·  Services  ·  Flag idea as inappropriate…  ·  Admin →
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